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Senior Manager, Technical Operations



IT, Operations
United States
Posted on Friday, January 12, 2024

TetraScience is the Scientific Data Cloud company with a mission to accelerate scientific discovery and improve and extend human life. The Scientific Data Cloud is the only open, cloud-native platform purpose-built for science that connects lab instruments, informatics software, and data apps across the biopharma value chain and delivers the foundation of harmonized, actionable scientific data necessary to transform raw data into accelerated and improved scientific outcomes. Through the Tetra Partner Network, market-leading vendors access the power of our cloud to help customers maximize the value of their data.

Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add individuals to our team that demonstrate the following values:

  • Transparency and Context- We trust our people will make the right decisions and overcome any challenges when given data and context.
  • Trust and Collaboration- We believe there can only be trust when there is transparency. We are committed to always communicating openly and honestly.
  • Fearlessness and Resilience- We proactively run toward challenges of all types. We embrace uncertainty and we take calculated risks.
  • Alignment with Customers- We are completely committed to ensuring our customers and partners achieve their missions and treat them with respect and humility.
  • Commitment to Craft- We are passionate missionaries. We sweat the details, as the small things enable the big things.
  • Equality of Opportunity- We seek out the best of the best regardless of gender, ethnicity, race, or age. We seek out those who embody our common values but bring unique and invaluable perspectives, talents and advantages.

What You Will Do

  • Lead and manage the customer engineering and DevOps teams
  • Establish and maintain policies and procedures for the company's cloud operations
  • Work closely with all the development teams, hold them accountable for adhering to DevOps best practices and ensuring that their code is deployable, scalable, and maintainable in the cloud environment
  • Establish cost governance and drive down the operating costs of the product
  • Collaborate with cross-functional teams, and drive product improvements to improve supportability
  • Identify and implement process improvements to increase operational efficiency and productivity
  • Drive production incident management, coordinate and drive debugging production issues, and represent the entire engineering team in sessions with the customers
  • Drive quality first mindset in the team and ensure that the product meets the quality and compliance guidelines
  • Empathize with the customers and be the voice of the customer in all the product related activities
  • Act decisively and remove impediments for the team
  • Hire strong engineers and retain them
  • Be the cultural steward and uphold the company values