Customer Support Engineer II
Tekion
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Customer Support Engineer II - Integration at Tekion Bangalore , India
At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!
Core Responsibilities:
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Taking ownership of customer issues reported and seeing problems through to resolution
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Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Ability to understand the application both functionally and technically
- Performing data analysis: Performing data analysis and modeling future data integration structures
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Refer to internal database or external resources to provide accurate tech solutions
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Ensure all issues are properly logged
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Prioritize and manage several open issues at one time
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Prepare accurate and timely reports and log filtering
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Document technical knowledge in the form of notes and manuals
Required Skills: -
Experience as an Application Support Engineer, Integration Support
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Working knowledge of SQL, Databases & basic network configuration,
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Knowledge in DB, APIs and Postman
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Coding skills are a huge plus point (JavaScript, Java)
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Previous experience in application, production or product support in Integration
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Ability to learn and master employer-specific software
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Complex problem solving
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Written and verbal communication skills
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Ability to diagnose & address application issues
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Candidates should be ready for rotational shift
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.