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IT Support Technician



IT, Customer Service
Pleasanton, CA, USA
Posted on Friday, June 14, 2024

At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

Job Description

We are seeking an experienced IT Technical Support Engineer to provide technical assistance for a range of systems and devices within our organization. This role is pivotal in ensuring seamless operations for our C-suite executives and broader workforce at our Pleasanton, CA headquarters. We’re looking for an individual who loves challenges, pushes boundaries and is passionate about IT.

Key Responsibilities

  • Facilitate Helpdesk processes to be more efficient and effective
  • Manage day-to-day Helpdesk ticketing system for employees
  • Active Directory and Okta management
  • Putting together policies and configurations within AD and Okta
  • Provide employee technical assistance for Mac, PC and SaaS solutions
  • Run diagnostics to resolve employee reported issues
  • Work with routers, switches, racking, and cabling
  • Install, make changes, and repair computer hardware and software
  • Manage employee onboarding and off-boarding

Skills and Experience

  • 2+ years of experience in desktop support
  • Experience working in Active Directory or similar tool for policy management and configuration
  • Skilled troubleshooting with Mac and PC devices
  • Experience working within a single sign on tool such as Okta or similar
  • Capable in A/V equipment troubleshooting
  • Experience with network equipment such as routers, switches, access points
  • Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Highly organized to keep Helpdesk tickets order

Preferred Skills

  • Experience with MDM solutions

Perks and Benefits

  • Competitive compensation and generous stock options
  • 100% employer-paid top-of-the-line medical, dental and vision coverage
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages
  • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
  • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up
  • A dynamic work environment with a strong sense of community and collaboration
  • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

The salary range for this position is $89,000 - $120,400. The salary range describes the minimum to maximum base salary range for this position across applicable US locations.The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Your recruiter can share more about the specific salary range during the hiring process. In addition to the compensation listed, this position is eligible for equity compensation.

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

For California residents you can review Tekion's California Privacy Policy here.