Global IT Manager
Salt Security
Salt Security is the original API Security vendor pioneering the market as the first vendor in 2018. Since then we have exhibited hyper-growth in a number of customers, threats stopped, and revenue. We saw API security as the security battleground of the future years ago as APIs started to form the foundation of the application innovation needed to drive business success today. Across banks, retail and transportation, IoT, autonomous vehicles, and smart cities, every modern app depends on APIs. Attackers realize APIs are the conduits to all sorts of valuable data and services – within the year, APIs are predicted to be the number one application threat vector. Without secure APIs, businesses cannot rapidly innovate. Salt Security has delivered the only patented solution to discover all APIs and their exposed data, stop API attackers, and provide remediation details for dev teams to write more secure APIs.
At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including quickly seeing the results of your work, making an outsized impact on our company, and solving diverse challenges.
Want to make a big difference? We encourage you to apply!
About us
APIs form the foundation of the application innovation needed to drive business success today. Across industries like banking, retail, transportation, IoT, autonomous vehicles, and smart cities, every web and mobile app depends on APIs. Without secure APIs, businesses cannot rapidly innovate. Salt Security has delivered the only patented solution to identify and prevent API attacks, using Big Data and AI to thwart this top threat to businesses today.
About the Position
We are looking for a Global IT Manager to join our team! In this role, you will take ownership of managing and overseeing the company's global IT environment, ensuring that both local and remote employees have consistent access to high-quality IT support and systems. You will guide the IT support function, but you will also be directly involved in day-to-day helpdesk support. This hybrid approach requires balancing hands-on technical expertise with leadership responsibilities.
You will:
- Lead and manage the global IT support team, setting goals, providing direction, and fostering collaboration.
- Oversee and ensure the delivery of IT support services across all global locations, assisting users with both hardware and software-related issues.
- Provide hands-on technical support and helpdesk assistance for end-users, troubleshooting and resolving IT-related issues.
- Develop and implement IT best practices to improve support processes and systems.
- Oversee IT infrastructure management, including office networks, meeting rooms, and IT hardware/software purchasing.
- Drive the implementation of new IT tools and processes to improve IT efficiency, scalability, and security.
- Coordinate and support employee lifecycle management (onboarding, offboarding, and account management processes).
- Manage IT procurement, ensuring the right tools and hardware are available to support team needs.
- Collaborate with departments to understand their IT needs and ensure IT systems align with business goals.
Who You Are
- At least 5 years of experience in IT management, with a strong background in hands-on technical support.
- Proven experience in leading and managing global IT environments, including remote teams and end-user support.
- Strong understanding of IT backend environments (OKTA, Single Sign-On, MDM, Google Workspace).
- Proficiency in supporting MacOS and Windows operating systems, as well as desktop applications (internet browsers, printing, Zoom, etc.).
- Extensive experience with employee lifecycle management: onboarding, offboarding, and account provisioning.
- Expertise in networking concepts (Wi-Fi, DNS, DHCP).
- High customer orientation, ensuring exceptional service for end-users across multiple regions.
Preferred (but not mandatory) experience:
- Experience with AWS and Linux OS management, AZURE, GCP.
- Hands-on experience with Okta, Kandji, and EDR products.
- Familiarity with Cisco Meraki products (FW, SW, access points).