Technical Support Engineer
Salt Security
Salt Security is the original API Security vendor pioneering the market as the first vendor in 2018. Since then we have exhibited hyper-growth in a number of customers, threats stopped, and revenue. We saw API security as the security battleground of the future years ago as APIs started to form the foundation of the application innovation needed to drive business success today. Across banks, retail and transportation, IoT, autonomous vehicles, and smart cities, every modern app depends on APIs. Attackers realize APIs are the conduits to all sorts of valuable data and services – within the year, APIs are predicted to be the number one application threat vector. Without secure APIs, businesses cannot rapidly innovate. Salt Security has delivered the only patented solution to discover all APIs and their exposed data, stop API attackers, and provide remediation details for dev teams to write more secure APIs.
At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including quickly seeing the results of your work, making an outsized impact on our company, and solving diverse challenges.
Want to make a big difference? We encourage you to apply!
Technical Support Engineer
Location: Tel Aviv, Israel
At Salt Security, our mission is to secure the digital backbone of modern organizations through industry-leading API security. Our Technical Support team is on the front lines of that mission, helping customers quickly resolve technical issues quickly and ensuring the security of their APIs in real time.
We’re looking for a Technical Support Engineer (TSE) who thrives in fast-paced environments and is passionate about both solving technical problems and delivering an exceptional customer experience. This is a unique opportunity to join a collaborative, cross-functional team where strong communication and partnership with internal teams are critical to success on a cutting-edge product in the cybersecurity space.
If you’re excited to build your technical skills, contribute to customer success, and learn from a team of experienced engineers, we want to hear from you.
Key Responsibilities
- Deliver responsive, empathetic support to customers via email, chat, and video calls.
Troubleshoot product issues, review logs, and guide customers using Salt’s dashboards and APIs. - Reproduce problems in lab environments and validate fixes before release.
- Collaborate with Support, Product, and Engineering teams to resolve issues quickly.
- Spot recurring problems and contribute to knowledge articles and documentation.
Support post-implementation success and long-term adoption. - Manage a high volume of tickets while meeting SLAs and updating teams on priorities.
Qualifications
- 1-3 years in Technical Support, System Administration, DevOps, or other customer-facing technical roles.
- Excellent communication skills and a strong customer-first mindset.
- Solid knowledge of networking concepts, HTTP protocols, and APIs.
- Experience with troubleshooting tools like Postman or cURL.
- Hands-on experience with Linux/Unix and basic command-line diagnostics.
- Familiarity with at least one major cloud provider (AWS, Azure, or GCP), and exposure to Kubernetes and container technologies.
- Bachelor’s degree in Computer Science or a related field (or equivalent experience)
- Flexibility to work Sunday-Thursday or alternate shifts as required, including participation in an on-call rotation.
Bonus Experience (Not Required)
- Understanding of cybersecurity concepts, including API security, application security (AppSec), WAF/WAAP, or cloud-native security solutions
- Industry certifications related to cloud, networking, or security (e.g., AWS Certified Cloud Practitioner, CompTIA Security+)
- Experience using support ticketing systems and observability/monitoring platforms (e.g., Zendesk, Datadog)
- Familiarity with infrastructure-as-code tools and CI/CD workflows (e.g., Terraform, Jenkins, GitHub Actions)
Why Join Salt
- Join a mission-driven team tackling the most pressing security challenges of the modern web
- Grow your technical and professional skills in a collaborative, fast-paced environment
- Make a real impact on customer experience and product quality
- Work with supportive leaders who value learning, autonomy, and your long-term career development
- Be part of a tight-knit team that values open communication, collaboration, and knowledge sharing across functions