The Role:

You will own the overall relationship with assigned key accounts, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisory relationship to help drive continued value of our products and services.

Roles and Responsibilities:

• Customer onboarding and go-live on the platform: drive implementation charter for the payroll product
• Understand and configure the customer payroll and compliance needs onto RazorpayX payroll
• Build strong customer relationships with continuous engagements to ensure the customer is live
• Provide support to customers over phone, email, chat and other tools
• Be the conduit between the customer and product team to identify and build new features
• Run weekly webinars and training sessions for new customers and employees
• Cross-sell and upsell additional RazorpayX payroll product

Mandatory Qualifications:

• Bachelors or higher education
• 4 to 5 years experience in managing and implementing payroll/hr solutions
• Domain knowledge in HR or Finance is mandatory
• Understanding of payroll compliances and norms in India is desirable
• Familiarity with SaaS software implementation and project management
• Excellent verbal and written communication skills
• Knowledge of customer facing tools like Freshdesk, Intercom appreciated