Trilingual Back-Office Officer - Admin & Civil Procedures (French, Spanish & more)
Qonto
Paris, France
Posted on Jan 10, 2025
Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Join our Banking Operations team in Paris and help drive growth for businesses across French, Spanish, and international markets!
At Qonto, Banking Operations Officers are essential to our customers' success, managing critical administrative and legal processes that keep businesses running smoothly.
👩💻🧑💻 As an International Banking Operations Officer you will:
• Oversee key procedures, including collective processes (liquidation and redress or restructuring), collective procedure alerts, enforcement actions (like seizures), and inheritance procedures.
• Assist customers by notifying them via email to guide them through regularizing their acts.
• Manage account closures, ensuring a smooth and efficient process.
• Prepare and distribute circular letters for external auditors, maintaining accuracy and compliance.
• Support cross-team communication and knowledge sharing by translating processes from French to Spanish
🤔 What you can expect:
Market/Team Context: You'll join a dynamic team of four professionals currently handling French and Spanish markets, with Spain being a key growth focus. The team operates with a collaborative approach where members support each other across various tasks.
Projects: You'll be involved in streamlining Spanish market operations, developing standardized processes, and implementing new tools for improved efficiency.
🤝 About your future manager:
• Her background? Juliette has over four years of experience at Qonto, where she has progressed from a back-office role to leading the Banking Operations team. Her journey reflects hands-on expertise in banking operations and a strong grasp of administrative and legal procedures. Before stepping into her current leadership role, Juliette developed a diverse skill set through positions at prestigious companies such as Shiseido and Relais & Châteaux
• What do they bring to the team? Juliette values teamwork and promotes a collaborative environment. She fosters a positive and flexible work culture that encourages growth, autonomy, and development within her team at Qonto.
🏅 About you:
Experience: Previous experience in administrative operations or customer-facing roles, preferably in the fintech industry.
Language Skills: Bilingual in French and Spanish, a good level of English is needed for internal communication; other languages like Portuguese, Flemish, or Dutch are a plus.
Rigorousness: Strong attention to detail and ability to handle complex documentation with high accuracy - as the role involves handling client funds and legal obligations.
Adaptability: Comfortable working in a fast-paced environment and handling multiple priorities
Problem-Solving: Ability to identify process improvements and contribute to optimization initiatives
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist.
Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Tailor-made remote work policy depending on the job you apply for and where you live;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💪 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
We will send you an interview guide so you can best prepare yourself.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
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