Customer Success & Development Officer - French / English
Qonto
Customer Service, Sales & Business Development
Paris, France
Posted on Dec 6, 2024
⭐ Mission:
• Join our Customer Success & Development (CS&D) team to help our clients succeed while contributing to Qonto's European expansion. You will be key in enhancing our outstanding customer satisfaction of 4.7/5 🌟, working closely with Guillermo Cordoba, our Lead CS&D.
👩💻🧑💻 As a Customer Success & Development Manager at Qonto, you will
• Guide our customers through the onboarding process to ensure they fully use their accounts and features, in order to follow the clients’ lifecycle and generate revenues.
• Be the voice of our customers: Customer feedback is precious to us, and we use it to continuously improve our product and maintain the "WOW" effect that our customers love.
• Set up internal processes to better respond to customer requests (dashboards, provide feedback to Ops and Product teams, etc.).
• Take ownership. Identify anomalies, optimize and set up new ways of problem-solving, and keep your colleagues up to date.
🤔 What you can expect:
• Be part of Qonto's expansion working in a fast-paced, growth-oriented environment.
• Collaborate in a team that values cooperation, communication, and continuous improvement.
• Master cutting-edge customer service tools like **Salesforce, Forest, Slack, and Notion.
• A hands-on culture with responsibilities and decision-making.
🤝 About your future manager/ Head of
Your manager will be Guillermo Cordoba, our Lead CS&D.
• His path? Guillermo has over 3 years of experience at Qonto, excelling in roles like Senior Key Account Manager and Team Lead. His background spans strategic planning and sales at top companies like Doctolib.
• What he can bring to the team? Guillermo offers a strong track record in key account management and customer success, fostering a collaborative environment and driving team growth with his expertise in business finance solutions.
🏅About You
• Experience: You have at least two years of experience in customer support or account management.
• Customer-centric: You show empathy and adapt your communication according to customer needs.
• Results-driven: You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail.
• Communication: Strong written and verbal communication skills.
• Adaptability: Thrive in a dynamic, evolving startup environment.
• Languages: Proficiency in French and English.
At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.