Banking Operations Officer - Debt Collection
Qonto
Operations
Paris, France
Posted 6+ months ago
Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
⭐ Join us as a Banking Operations Officer - Debt collection to develop and manage Qonto's emerging debt collection operations in Paris. Your primary focus will be on managing overdraft accounts and payment by installments, with occasional involvement in check-related tasks, while preparing for the future expansion of our banking operations function.
As a Banking Operations Officer - Debt collection, you will join a team of 3 (and growing) led by Thilelli, Lead Banking Operations for Checks and Debtors within the Banking Operations team.
👩💻🧑💻 As a Banking Operations Officer - Debt collection at Qonto, you will:
• Monitor and manage the debt collection strategy internally and with external providers, ensuring the effective execution of both amicable and judicial processes.
• Compile and organize all necessary documentation to support the debt collection process.
• Resolve client issues related to check processing, overdraft accounts, ensuring a high client satisfaction.
Improve existing processes and create new ones within your scope of responsibility.
• Collaborate with internal teams including Customer Service, AML and Fraud, Risk and Legal.
🤔 What you can expect:
• Market/Team Context: You'll join the Banking operations (BO) team at Qonto, focusing on banking operations in a rapidly growing fintech environment that serves over 500,000 SMEs and freelancers across Europe
• Methodologies: We value structured approaches to banking operations and debt collection while maintaining our customer-focused values and ensuring clear communication with clients
• Projects: You'll contribute to the development of our debt collection activity, establishing processes that will scale with our business growth as we continue to expand our financial services and handle
• Tools we use: You'll work with Zendesk for customer issue management, Forest for our internal banking operations platform, Notion for knowledge management and documentation, and Slack for team communication and collaboration
🤝 About your future manager:
Your manager will be Thilelli Madi, who brings a flexible and supportive leadership style to the team. Thilelli is passionate about developing team members and creating an environment where everyone can succeed. She values collaborative decision-making, and under her guidance, you'll receive the support you need while having the autonomy to develop in your role.
🏅 About You:
• Experience: You have up to 3 years of experience in banking operations and debt collection, preferably in a banking or fintech environment.
• Curious mindset: You are intellectually curious, open-minded, adaptable, a fast learner, and excited by a dynamic scale-up environment.
• Adaptability: You thrive in a fast-paced environment and can adjust to evolving business needs
• Problem-solving: You can develop effective operational strategies while maintaining positive client relationships
• Languages: You are fluent in French and have a good level of English.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Tailor-made remote work policy depending on the job you apply for and where you live;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💬 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
We will send you an interview guide so you can best prepare yourself.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
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