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UX Writer - Remote friendly



Marketing & Communications, Design
Paris, France
Posted on Wednesday, May 24, 2023
Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
UX Writers at Qonto use words, content, and systems to deliver the best experience and create the finance solution that energizes European SMEs.
Qonto’s UX Writing team consists of 20 highly-skilled professionals, including lead, expert, and senior roles, counting almost 10 different nationalities and backgrounds.
👩‍💻🧑‍💻 As a UX Writer at Qonto, you will
Write the clearest, most concise, and most contextual in-app copy to best guide our users;
Write all content triggered when using our product (error messages, push notifications, SMS, etc.);
Contribute to the evolution of Qonto’s Content Design System;
Own and follow the whole lifecycle of the content you produce, from research and competitor analysis through to localization and technical implementation;
Align internal stakeholders: Work closely with Product -Designers/Managers/Marketing to gather customer insights, adapt our tone of voice, and create meaningful experiences for our users.
🤔 What you can expect
• Join a diverse design studio of 80+ gifted designers;
• Work with a range of profiles and expertise, including Legal, Compliance, CS, and external partners;
• Play a role in building an international brand facing ever-evolving challenges.
🤝 About your future managers
Our UX Writing team is spearheaded by 3 incredible women: Mélanie, Kate & Fiorella
Their background:
• Mélanie worked as a translator and copywriter in different sectors including tourism, subtitling, and engineering before becoming specialized in luxury. Three years ago, she made the move to UX Writing by joining Qonto. Along with her team, she focuses on building features for our onboarding and pricing flows, and for our Italian market.
• Kate has 6 years of experience as a UX writer and has spent the last 3 years managing and growing teams of writers. Her previous job was at Preply as a Head of Copywriting. At Qonto, Kate's team is working on bookkeeping and spend management topics, as well as payment cards.
• Fiorella has 10 years of experience in UX Writing, having worked for big tech companies like Envato, Booking, and Hopin. At Qonto, her team is focused on working on the core elements of the app like transfers and invoicing, as well as newer features that break new ground for the product.
Each brings unique experience and perspective to the team, from Mélanie's structured approach and deep understanding of Qonto, Kate's international experience and drive to achieve new goals, to Fiorella's decade-long expertise in UX Writing, elevating our product to new heights.
🏅About You
Mastery: You have robust linguistic and UX design skills and can guide teams in choosing the right words;
Languages: You are fluent in English. Proficiency in another working language (French, German, Spanish, Italian) is highly beneficial;
Experience: You've worked closely with Product Designers, Product Managers, and Developers, demonstrating proficiency in a collaborative workflow;
Empathy: You possess the ability to understand and resonate with people's mental states;
Communication: You can distill complex concepts into clear, compelling messages that motivate users to take action;
Passion: You excel in a fast-paced environment and enjoy sharing best practices to foster a robust product culture internally.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Tailor-made remote work policy depending on the job you apply for and where you live;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💪 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
We will send you an interview guide so you can best prepare yourself.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
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