Our mission? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we’re passionate about creating the best product, so if you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch!

Our journey: Alexandre and Steve launched Qonto in July 2017. Since then, the team has earned the trust of more than 350,000 customers and opened offices in Paris, Berlin, Milan, and Barcelona. Last summer, we joined forces with Penta, a market leader based in Berlin and Belgrade, forming a united team of 1000 Qontoers. We also made it to the Top 3 of LinkedIn Top Startups France!

Ambition | We tackle big challenges. No matter what.

Teamwork | We create momentum by working together, at the same speed.

Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day.

Integrity | We're open. We're honest. And we earn the trust of our clients and each other.

You can find out more about the Qonto Way here.

Our beliefs: Diversity brings success. We actively recruit people from a range of backgrounds, employ inclusive hiring techniques; and work with our external partners to continually increase and improve our DEI initiatives. As a result, we obtained a rating of 89/100 in 2022 for the annual Index of professional equality and are happy to say that 44% of our teams are women.

The mission of the Customer Support Team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6/5 customer satisfaction🌟and we always want to improve it!

That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.

You will join a team of 4 people, led by Marc. You will be fully dedicated to creating and improving processes to reach better customer satisfaction.

• Be a Qonto Ambassador! You will be a post-sale problem solver for our customers by providing sharp, quick technical support, answering all their questions, and solving their issues regarding their account and usage via email, chat, and phone (only outgoing calls);

• Be the voice of our customers by putting yourself in clients' shoes to anticipate their expectations and understand their needs, to continuously improve our product and keep the "WOW" effect along with the relation. Your role is key to allowing us to improve our product constantly!

• Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams, etc.);

• Take ownership along with our continuous improvement methodology. You will identify anomalies, optimize and set up new ways of problem-solving and keep your colleagues up to date on all of this.

• A clear career path to progress professionally;

• An interesting international environment with teammates from around the world;

• A supportive team that helps each other to be the best they can be;

• New ways of working and continuous improvement methods.

• His background? Marc has strong experience in customer service after having evolved at Qonto from Customer Success Officer to Lead Customer Success. He worked on several key projects to improve customer experience and deliver a best-in-class experience.

• What can he bring to you? Very methodical and detailed oriented, he will help you become an expert in Customer Care with his vision of customer excellence.

• Customer-centric: You show empathy and adapt your speech according to your customers' needs;

• Team spirit oriented: You collaborate with your team members to succeed together, knowing you can count on each other;

• Mastery: You are able to step back from a difficult situation and identify customer pain points. Always striving to improve yourself, you don't hesitate to ask for feedback on your work;

• Communication skills: You have excellent oral and written skills;

• Languages: You are fluent in French, and have a good level of English;

• Experience: You already have at least one experience in customer support within a fast-paced environment and up to 4 years.

Qonto is an open-minded company. Don’t tick all the boxes? Apply and we’ll let you know if we think you could fit the role. You never know ☺️