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Senior Software Engineer - VOIP



Software Engineering
United States · Remote
Posted on Tuesday, February 27, 2024

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Role:

Podium is seeking a talented Senior Software Engineer with expertise in building VOIP solutions. In this role, you will join a team of intelligent and dedicated engineers tasked with empowering local businesses by creating a modern phone service for collecting and converting leads for local businesses. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and know how to break down intricate problems in the telecom space, we think you’ll be a great fit.

What you will be doing:

  • Develop and deploy VOIP features powered by a cloud PBX for local businesses to capture leads more efficiently and handle their phone system needs.
  • Diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
  • Collaborate with cross-functional teams to design and develop VoIP solutions that meet the needs of our customers, ensuring high call quality and reliability.
  • Identify and resolve bottlenecks and performance issues within our VoIP infrastructure. Implement optimizations to enhance system efficiency and reduce latency.
  • Play a key role in system implementations, contributing your expertise and knowledge to ensure successful project outcomes.

What you should have:

  • 8+ years of hands-on programming experience with at least one modern language such as Python, Go, or Elixir.
  • Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, or Kamailio.
  • Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
  • Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.
  • Strong analytical and problem-solving skills, proven ability to decompose complex issues, and drive innovation in a highly iterative development process.
  • Excellent communication skills and the ability to work effectively in a team setting and articulate technical concepts to diverse audiences.
  • Ability to solve ambiguous problems and thrive in a fast-paced environment.

What we hope you have:

  • 6+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
  • Solid understanding of OSI model, firewalls, IP routing, IP switching, VLANS, and QOS/COS.
  • Hands-on experience with network monitoring, network diagnostics, and network analytics tools.
  • Proficient in packet capture utilities and identifying application issues at the packet level.
  • Experience in network, server, and application-status monitoring.
  • Strong knowledge of VOIP and telecommunication industry standards


  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan with competitive company matching
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees
  • Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.