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Principal User Researcher (d/f/m) - London or UK Remote



London, UK · Amsterdam, Netherlands
Posted on Wednesday, November 1, 2023
The Role: How you'll make an impact at Personio

This position can be office-based or fully remote from one of the following countries: Netherlands, Spain, Germany, Ireland or the UK.

At Personio, your work transforms the way millions of people experience work every day. Join our Product & Technology team, where we drive our customers’ outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers.

We are looking for an experienced mixed methods researcher with deep experience in quant methodologies as well as both UX and market research to join our Insights team. As an insights expert, you will be responsible for helping define and drive the future of our products. You will plan and lead generative and evaluative research end-to-end. Responsibilities include investigating user behavior, attitudes and motivations using empirical research based on mixed methods. You will understand key trends in the HR space, reveal unmet needs, customers’ perceptions of the product and the brand, what could be differentiated value propositions for our products, what drives customer satisfaction and loyalty, which bundles of features may provide the highest value to our customers. You will passionately advocate for user insights through oral and written presentations, and contribute to building a diverse, equitable, and inclusive culture.

Role Responsibilities: What you'll do
  • Drive large scale, multi-country research, i.e., brand tracking, value proposition research, positioning research, segmentation studies, personas, pricing studies, satisfaction and loyalty studies, usability testing
  • Integrate primary and secondary data into the insights process to develop a compelling point of view
  • Develop the research toolkit and build team workflows that will ensure research quality and team efficiency
  • Communicate, advocate for, and socialize actionable insights in a compelling way
  • Partner with marketing and product stakeholders to guide product development and refinement, understanding their strategies and needs, discovering roadblocks, and prioritizing research
  • Drive toward team goals and expectations focused on mutual accountability
  • Demonstrate and teach others how to apply a range of research methods, comprehending the balance and trade-offs between scrappy research and rigor
Role Requirements: What you need to succeed
  • 10+ years of research experience in the field of market and user research with a proven record of driving change through research insights
  • Proven proficiency in applying quantitative and qualitative research methods to impact business decisions
  • Extensive experience conducting quantitative research while balancing rigor and speed, including: market or customer segmentation studies and personas, value proposition research, positioning and messaging research, pricing studies, satisfaction and loyalty studies
  • Experience in scaling and evangelizing user research within the broader organization in creative ways to increase empathy
  • Outstanding communicator both verbally and in writing
  • Experience at a scaling or scaled, enterprise-company
  • A strong desire for creative problem-solving, tolerance for ambiguity and excellent time-management skills
  • [Preferred Qualification] Ability to conduct research in English and at least one of the following additional languages: German, Spanish, Dutch
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work!

Work with us and receive those London office benefits (benefits will vary depending on office location):

  • Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
  • Regular company and team events like All Company Culture Week and local year-end celebrations
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
  • Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
  • Access multiple fitness studios and sports facilities across the UK for £30 per month with a subsidized Gympass membership
About us
Bring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.

With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.

Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:

Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers.
Deliver Exceptional Results: We dream big and move with urgency to make great things happen.
Elevate One Another: We work together as trusted partners to amplify our collective impact.
Care to Challenge: We care personally and challenge directly to unlock our full potential.
Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.