We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

Our Prospect to Cash ( P2C) organization, under the Office of the COFO, is seeking an experienced program manager to join our internal Shared Services Program Management Office to help execute on program deliverables for our most transformative company initiatives.

The Program Manager will join a high-impact team accountable for supporting initiatives that drive the continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, sales operations, global incentive compensation, partner operations, and corresponding systems enablement functions, required to support the sales organization.

The role encompasses a variety of responsibilities and skills including program/project management of scope, scheduling, dependency & risk management, stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will partner closely with technical program managers, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation.

This is an office-flexible role for San Francisco. In office expectations are 3+days/week to support customers and/or collaborate with their teams.

Responsibilities:

• Develop detailed program plans, including scope, and schedule, and drive accountability for timely delivery across cross-functional teams and within-budget completion.

• Facilitate Project Core Team meetings used to mitigate risks, make decisions, and accelerate project execution.

• Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals.

• Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership across the organization.

• Identify and track resolution of potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.

• Manage and cultivate trusted partnerships with internal stakeholders, partners and PMOs to help develop project strategies and action plans that enable customer success

• Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects

• Bring ideas, innovation, and beginner’s mind to help in forming a vision for the P2C Shared Services organization.

Requirements:

• 3+ years experience of complex project management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity

• Subject matter expertise of P2C business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies.

• Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward.

• Ability to define goals, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others.

• Ability to assess situations and make decisions in a systematic and decisive manner.

• Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.

• Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes.

• Ability to learn quickly and work effectively in in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area.

• Accountability – assumes ownership for achieving personal and team goals.

• Experience with Salesforce a plus

• Experience with Project Management tools a plus

• PMP preferred