AI Learning & Enablement Director | TPIL Learning & Enablement

Salesforce is looking for a seasoned people leader to serve as AI Learning & Enablement Director within the TPIL Learning & Enablement team. This is a high-impact leadership role responsible for setting the strategic direction of AI adoption, enablement, and learning across Salesforce's engineering organization — and building the team and programs that bring that strategy to life.

You'll lead a team of Learning Program Managers and work cross-functionally to ensure Salesforce's technical workforce is equipped to navigate and embrace AI-powered ways of working. You'll be as comfortable in an executive steering conversation as you are reviewing a learning curriculum — and you'll know how to translate organizational priorities into learning programs that stick.

What You'll Do

Strategy & Leadership

• Define and own the AI Adoption, Enablement, and Learning strategy for Salesforce's technical workforce, aligning with broader company and TPIL priorities

• Serve as the team's senior voice in cross-functional discussions with Engineering, Product, and HR leadership on AI readiness and workforce transformation

• Translate business goals and AI adoption metrics into actionable learning roadmaps, ensuring programs are measurable, scalable, and timely

• Identify emerging trends in AI and learning technology to continuously evolve the team's approach and offerings

People Management

• Directly manage and develop a team of Learning Program Managers, setting clear goals, providing regular coaching, and fostering a high-performance culture

• Build a team environment that prioritizes collaboration, psychological safety, and continuous learning

• Attract, develop, and retain top talent — creating growth paths for team members and building bench strength for the future

• Champion the work of the team internally and advocate for the resources needed to scale impact

Program Oversight & Delivery

• Provide strategic oversight of all AI-focused learning programs — from design through delivery and iteration

• Partner with Program Managers to set program priorities, remove blockers, and ensure high-quality execution

• Establish consistent frameworks, standards, and best practices for how the team designs and delivers AI enablement

• Drive adoption and engagement metrics across programs, using data to inform decisions and demonstrate impact to stakeholders

Building an AI-Native Team

• Partner closely with senior Individual Contributors (ICs) within the TPIL team to co-create an AI-native working culture — one that is highly effective and efficient through the deliberate and creative use of AI tools

• Champion the adoption of AI-powered tools and workflows within the team itself, modelling the behaviours you're enabling across the broader organisation

• Drive the team to continuously experiment with and embed AI tools into everyday work — from program design and content creation to stakeholder communication and impact reporting

Stakeholder & Executive Engagement

• Engage regularly with senior engineering and product leaders to understand evolving AI adoption needs and align the team's work accordingly

• Build strong relationships with key stakeholders across Salesforce to ensure enablement efforts are embedded in the flow of work — not just point-in-time events

• Represent TPIL Learning & Enablement at the leadership level in planning cycles, OKR setting, and organizational reviews

What You'll Bring

Leadership & Management

• Proven track record as a people manager, with experience leading a team of program managers or similar roles in a learning, enablement, or organizational effectiveness function

• Demonstrated ability to build and develop high-performing teams — you know how to hire well, coach deeply, and create cultures where people do their best work

• Experience managing through ambiguity in fast-moving, technology-forward organizations

Strategic Thinking & Execution

• Strong ability to connect organizational strategy to learning design — you don't just build programs, you build programs that move the needle

• Experience owning and driving learning or enablement strategy at scale, ideally across a technical or engineering workforce

• Comfortable setting OKRs, tracking outcomes, and reporting on impact at a senior level

AI, Engineering & Enablement Expertise

• Deep familiarity with AI/ML concepts and the rapidly evolving landscape of AI tools, including LLMs, Agentforce, and AI-powered developer and productivity tooling

• Strong working knowledge of AI-powered coding and productivity tools — including Claude Code, Cursor, Windsurf, and similar tools — and actively uses them in day-to-day work to stay productive and model AI-native ways of working

• Strong understanding of engineering and product development lifecycles — you speak the language of developers, architects, and product managers, and can design enablement that fits into how they actually work

• Experience designing or overseeing a broad range of enablement activities — not just formal learning programs, but also hands-on labs, hackathons, communities of practice, tooling guides, technical documentation, change management, and in-the-flow-of-work enablement

• Fluent in AI adoption, digital transformation, and technology change management — you understand the human and technical dimensions of getting engineers and PMs to embrace new ways of working

• Deep understanding of adult learning principles and modern learning design; equally comfortable with informal and social learning approaches

• Familiarity with Salesforce platform, products, and engineering culture is a strong advantage

Communication & Influence

• Exceptional communication and storytelling skills — you can inspire a room, write a compelling exec brief, and give actionable feedback on a learning deck all in the same day

• Strong executive presence with the ability to influence without authority across a matrixed organization

• Ability to translate complex technical concepts into clear, accessible, and motivating narratives for diverse audiences

Preferred Skills & Qualifications

• Bachelor's degree in Computer Science, Engineering, Product Management, or a related technical or business field

• Advanced degree (MBA, MS, or equivalent) is a plus — but not required if you have the experience and track record to back it up

Experience

• 10+ years of experience in engineering, product management, technical program management, or a closely related field — with a clear passion for enabling others and building capability

• 4–5 years in a senior people management role, leading high-performing technical or cross-functional teams

• Track record of driving complex, multi-stakeholder initiatives at scale — you know how to get things done in a large, fast-moving organization

• Experience working within or alongside large engineering or product organizations (10,000+ employees preferred)

• Demonstrated interest or experience in learning, enablement, change management, or organizational effectiveness — whether through a dedicated role, a passion project, or a major initiative you've led

• Prior experience in a Director-level or equivalent leadership role is strongly preferred

Technical & AI Skills

• Hands-on, working proficiency with AI-powered tools such as Claude Code, Cursor, Windsurf, GitHub Copilot, or similar developer-focused AI tools — and you use them regularly, not just occasionally

• Practical experience using Generative AI (including LLMs) to enhance personal productivity and team workflows

• Familiarity with Salesforce products, platform, and the Agentforce ecosystem is a strong advantage

• Comfortable using data and analytics to measure and communicate impact — whether through dashboards, survey tools, or product analytics

Certifications (Preferred, Not Required)

• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, AI Associate) are a plus

• Agile or program management certifications (e.g., PMP, PMI-ACP, SAFe) are valued

• Any credentials in coaching, facilitation, or change management are a bonus — but enthusiasm for enabling people matters far more than formal credentials here

About the Team
This role sits within the TPIL Learning & Enablement team, reporting to the Senior Director of TPIL Learning & Enablement. The team is focused on helping Salesforce's engineering and technical organization navigate the AI-powered future of work — building the skills, confidence, and habits that allow Salesforce's workforce to do their best work in an AI-native environment.
Salesforce is an equal opportunity employer and values diversity at our company.