Description

Enterprise Onboarding is seeking a highly skilled facilitator and organized coordinator to deliver exceptional onboarding experiences and support our broader learning initiatives. As a Specialist, Enterprise Onboarding & Learning Delivery, you will serve as the face of Salesforce for new hires during their earliest interactions, playing an integral part in delivering a Dreamforce-caliber onboarding experience.

This dynamic role is built for someone who loves engaging directly with people and keeping the operational wheels turning behind the scenes. Your time will be focused on two core areas: Program Delivery (75%) and Operations Support (25%). You will specialize in facilitating and delivering world-class onboarding experiences both virtually and in-person at our Dublin hub, while ensuring our learning and development (L&D) programs are operationally seamless, centralized, and cohesive.

Your Impact

75% – Program Delivery & Facilitation (Virtual & In-Person)

• Dynamic Delivery: Facilitate and deliver high-impact enterprise onboarding programs, ensuring an exceptional, welcoming experience that sets every new hire on a path to long-term success.
• Hybrid Execution: Lead engaging learning experiences across multiple modalities, balancing virtual webinar delivery with high-energy, in-person delivery at our Dublin office hub.
• Participant Engagement: Serve as the primary host and point of contact for new hires during their onboarding journey, guiding them through curriculum paths, answering questions, and bringing Salesforce culture to life.
• Cross-Regional Coordination: Coordinate closely with our global delivery teams to maintain a consistent, high-quality experience globally.

25% – Onboarding & L&D Operations Support

• Logistics & Coordination: Support the day-to-day operations and logistics for onboarding and broader Enterprise Learning initiatives (such as skilling and development programs).
• Data & Roster Administration: Manage session scheduling, participant invitations, track completions, and maintain accurate attendance rosters using internal tracking systems and tools.
• Feedback Coordination: Gather evaluation data and survey feedback from learning programs to help the team analyze program effectiveness and track key performance metrics.
• Financial & Vendor Support: Assist with baseline operational tasks, including tracking program expenses, coordinating purchase orders (POs) via Coupa, and supporting vendor coordination.

Required Skills & Experience

• 3–5 years of professional experience in learning delivery, facilitation, human resources, or program coordination within a fast-paced environment.
• Proven facilitation skills: Confident and capable of presenting to large audiences, both on-camera (virtually) and on-stage (in-person), with a passion for delivering a premium participant experience.
• Explicit organization: Strong project coordination skills with the ability to manage multiple logistical timelines without losing attention to detail.
• Tech-savvy: Experience hosting large-scale meetings on virtual platforms (e.g., Zoom, Slack) and comfort navigating internal collaboration and scheduling tools.
• Data comfort: Ability to compile baseline data, manage spreadsheets, and extract insights from participant feedback surveys.
• Tools: Proficiency with Google Suite (Sheets, Docs, Slides), Slack, and familiarity with enterprise operational platforms (e.g., Coupa, Concur) is a plus.
• Communication & Collaboration: Excellent written and verbal communication skills with a natural ability to connect with diverse groups of people.
• Adaptability: A flexible mindset with the ability to pivot quickly between live delivery energy and focused administrative tasks.

Preferred Skills & Experience

• Experience supporting or delivering learning programs for large, global organizations.
• Familiarity with AI efficiency tools to streamline administrative or communication workflows.