Description

Salesforce is seeking a visionary Chief Customer Officer (CCO), Global Life Sciences to help lead strategic engagement with our most critical customers, driving digital transformation, commercial excellence, and innovation across the Life Sciences Operating Unit (OU).

This executive will serve as a trusted advisor to C-suite leaders, partnering to shape and execute forward-looking strategies that deliver measurable business outcomes and sustained competitive advantage. The CCO will champion a customer-first mindset across Salesforce’s global organization, ensuring the voice of the customer is deeply embedded in how we operate, innovate, and scale.

This role sits at the center of translating customer insight into enterprise impact – informing product and platform strategy, advancing AI-driven innovation, and mobilizing the partner ecosystem to accelerate value creation. Operating at the intersection of industry, technology, and executive engagement, this leader will help Life Sciences customers navigate complexity and realize the full potential of their digital transformation.

Key Responsibilities:

• Serve as an executive sponsor and strategic advisor to Salesforce’s most critical Life Sciences customers, shaping transformation priorities, value realization, and long-term business impact.

• Drive measurable customer outcomes across adoption, expansion, retention, and overall health, leveraging AI and data-driven insights to inform strategy and decision-making.

• Translate customer insights, market trends, and emerging AI opportunities into actions that shape product innovation, industry solutions, and go-to-market strategy.

• Champion a customer-first operating model, aligning Sales, Customer Success, Services, Marketing, and Product teams around shared outcomes and accountability.

• Establish and scale customer health frameworks, metrics, and governance to drive consistent execution and impact.

• Build and deepen C-suite relationships across Pharma, Biotech, MedTech, and the broader healthcare ecosystem.

• Partner with global SIs, ISVs, and strategic partners to deliver differentiated, high-impact solutions.

• Represent Salesforce as a thought leader and external ambassador in industry forums and executive engagements.

• Drive alignment across global regions and business units, advocating for customer priorities in product roadmaps, service offerings, and executive decision-making.

Required Qualifications:

• 12+ years of senior leadership in customer-facing roles (Customer Success, General Management, Product Strategy, or Commercial Leadership), with strong Life Sciences or healthcare technology experience.

• Proven record of engaging and influencing C-suite stakeholders across global enterprise accounts, advising on transformation initiatives.

• Deep understanding of the Life Sciences ecosystem, including Pharma, Biotech, MedTech, R&D, and commercial operations.

• Strong business and financial acumen, translating customer needs into scalable strategies and measurable outcomes.

• Experience driving digital and AI-powered transformation, leveraging data, analytics, and emerging technologies.

• Experience operating in complex, matrixed organizations, aligning teams and driving execution at scale.

• Exceptional communication, influencing, and cross-functional leadership skills.

• Passion for customer success, innovation, and advancing adoption of transformative technologies in Life Sciences.

• Bachelor’s degree or equivalent relevant experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.