Description

Director, Technical Consulting

Department Description:

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role overview:

Salesforce is currently seeking a Director,Technical Consulting (in the Industries Architects’ Practice) to join our Global Delivery Centre (GDC) team. We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. The Director, Technical Consulting role plays a meaningful part in enabling, deploying and building the careers of our technical architects team.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will help build our Industries Architects’ Practice through leading internal initiatives, contributing to the practice business plan, creating team enablement methodology, onboarding new architects, planning capacity and recruiting to build the team.

This role is 25% billable and in addition to people leadership, you will work with our customers and partners as a senior technical architect/program architects to solve critically important business challenges using Salesforce’s Industries Cloud.

Responsibilities:

• You’ll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries domain projects at 25% utilization and balance that with leading your team of Architects (and potentially, Managers).

• You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guide them on their CTA journey.

• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

• Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise

• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.

• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.

• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds

• Ensure the success of these teams while securing the highest CSAT and business outcomes

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders

• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce

• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Minimum Requirements:

• 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.

• 8+ years of people management experience

• Strong application design skills combined with strong data, integration, and security architecture skills

• Expertise in one or multiples of → Salesforce Industries Cloud, Sales/Service/Experience Cloud, and Vlocity OmniStudio

• Expertise in one or multiple domains of → Financial Services, Health & Life Sciences, Manufacturing and Automotive, Retail and Consumer Goods, etc.

• Integration Architecture (Must have)

• Platform Security (Must have)

• Identity and Access Management / Integration Security

• Sharing and Visibility (Must have)

• Data Architecture and Management (Must have)

• Architectural Design Patterns

• Apex Design Patterns (Must Have)

• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)

• Proficiency in English

Preferred Requirements:

• CTA

• Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect).

• OmniStudio Developer/Consultant

• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

• A great listener with the ability to communicate with people in diverse roles

• Proven ability to analyze, design, and optimize business processes via technology and integration

• Resourceful and innovative thinker who can work through and solve problems

• Adept at navigating/mediating conflict and fostering healthy dialogue

• Strong interpersonal skills - nurture effective working relationships with others

• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes