Description

The SWOP Business Partner serves as a strategic advisor to a set of business units, leading the development and execution of holistic three-year and in-year Workforce & Organizational Plans. This role shapes workforce strategy, optimizes organizational design, and embeds workforce planning into business decision-making.

The SWOP BP works cross-functionally with Business Leaders, HR Business Partners (HRBPs), Finance, Recruiting, and Strategy & Operations to ensure alignment with broader company objectives — and plays a critical part in driving Workforce Transformation by integrating AI-driven automation and Digital Labor strategies aligned with Salesforce's human + agents vision.

Key Responsibilities

Strategic Organizational Design & Workforce Transformation

• Partner with BU leaders to design and optimize organizational structures — including job profiles, skills, grade level distribution, spans of control, and workforce architecture

• Conduct organizational assessments to identify gaps and opportunities, feeding recommendations into annual and three-year workforce plans

• Support evolving job architectures, career frameworks, and workforce transformation initiatives, including AI and Digital Labor integration

• Leverage AI-driven insights to inform job evolution, skills transformation, and workforce agility

Data Analysis & Insight Generation

• Analyze workforce data to uncover trends, discrepancies, and opportunities across locations, job profiles, and grade levels

• Utilize advanced analytics tools (e.g., Power BI, Tableau) to generate actionable insights that inform workforce strategy

• Assess workforce distribution, representation, and location viability to support expansion and optimization decisions

• Evaluate the impact of AI-driven automation and Digital Labor on workforce composition, organizational effectiveness, and future skills requirements

Stakeholder Engagement & Credibility Building

• Act as a trusted advisor to business leaders, HRBPs, and Strategy & Operations teams, translating workforce insights into strategic actions

• Facilitate ongoing stakeholder discussions, presenting findings, recommendations, and progress on workforce initiatives

• Build strong business acumen to ensure workforce planning stays aligned with strategic priorities

Proactive Workforce Optimization

• Develop and implement strategies to optimize workforce resources, balancing headcount, skills, and budget

• Go beyond reporting trends — interpret and integrate them into business discussions

• Provide recommendations that enhance organizational performance, talent development, retention, and acquisition

• Integrate AI and Digital Labor solutions into workforce optimization strategies

Continuous Improvement & Innovation

• Stay ahead of industry trends, best practices, and emerging technologies in workforce planning and organizational design

• Lead initiatives to enhance workforce planning methodologies, tools, and processes

• Experiment with new approaches to workforce analysis, ensuring agility and future-readiness

• Partner with AI and technology teams to explore innovative AI-powered solutions for workforce planning

• Develop cutting-edge concepts that challenge the organizational approach to ensure success as an agentic enterprise

Key Skills & Competencies

• Organizational Design & Workforce Transformation — Deep knowledge of job architecture, grade levels, spans of control, and the impact of AI and Digital Labor on workforce structures

• Data Analysis & Insight Generation — Strong ability to analyze complex data sets and generate strategic insights

• Executive Communication — Ability to convey complex workforce insights clearly and compellingly to senior leaders

• Stakeholder Management — Proven ability to build credibility with HR and business leaders

• Problem-Solving — Strong critical thinking with the ability to develop solutions aligned with business needs

• Tech & Digital Fluency — Experience with HR analytics tools, workforce planning platforms, AI-driven workforce modeling, and data visualization (Tableau, Orgvue, Workday Adaptive)

• Strategic Thinking — Ability to connect workforce planning to long-term business strategy and Salesforce's AI-first vision

• Adaptability & Agility — Comfortable navigating ambiguity and evolving workforce trends, including AI and automation

• Detail Orientation — Precision in workforce planning while maintaining a strategic perspective

• Proactive Leadership — Self-starter who anticipates workforce challenges and acts decisively

Qualifications

• 10+ years of experience in Workforce Planning, Organizational Design, HR Strategy, or a related field

• Experience in a large, complex organization — preferably within a global technology company

• Strong proficiency in data analysis, workforce modeling, and scenario planning

• Familiarity with AI-driven workforce transformation, Digital Labor, and automation trends

• Bachelor's degree in HR, Business, Economics, or a related field; Master's degree preferred

Why Join Us

This role offers a unique opportunity to shape the future of workforce planning at Salesforce. If you're a strategic thinker with a passion for workforce analytics, organizational effectiveness, and AI-driven transformation — we'd love to hear from you.