Description

Salesforce is seeking a highly capable Customer Advisory Board (CAB) Associate Manager to support the execution and scale of our global CAB portfolio, with a primary focus on enabling the build of a net-new EMEA CIO Advisory Board while also providing execution support across other strategic CABs.

This role partners closely with senior CAB leaders who own strategy and executive alignment, serving as the execution engine that translates strategy into action across regions and programs.

Key Responsibilities

Global CIO CAB Build & Execution

• Support the stand-up of a net-new EMEA CIO Advisory Board, partnering closely with senior CAB leaders

• Support execution of the EMEA CIO CAB operating plan once strategic direction is set

• Coordinate cross-regional timelines, dependencies, and readiness across AMER and EMEA

• Support implementation of the global CIO membership strategy, including EMEA targeting, nomination workflows, onboarding, and engagement

• Assist in partnership with Account Executives and regional stakeholders to review, confirm, and manage CIO CAB member lists

• Manage customer invitations, RSVP tracking, waitlists, and calendar coordination, working closely with executive assistants

• Help with high-touch members relationships throughout their tenure and support membership transitions

• Collaborate closely with internal teams to operationalize agendas, facilitate productive discussions, and ensure actionable insights are captured

CAB Portfolio Execution & Scale

• Provide execution and operational support across multiple strategic CABs

• Support development and management of multi-CAB planning calendars, ensuring alignment across overlapping program cycles

• Absorb tactical and coordination work that would otherwise sit with senior leaders to help with portfolio expansion

• Provide surge execution support during peak planning and delivery periods to balance portfolio demand

• Enable portfolio growth while maintaining quality, consistency, and executive-level standards

Global Membership & Stakeholder Coordination

• Support expansion of global CIO and CAB membership across regions

• Coordinate with Operating Unit leaders, Global Account teams, and regional executive stakeholders

• Support coordination with Account Executives to align CAB participation with account priorities and executive engagement strategies

• Manage ongoing member engagement cadence between meetings, including communications, updates, and transitions

• Support ELT and executive engagement through briefings, preparation, and execution support

Program Operations & Infrastructure

• Build and manage detailed workbacks, run-of-show documentation, and execution plans

• Support vendor coordination and contract execution in partnership with Legal, REWS, and Operations teams

• Assist with budget tracking and vendor management across CAB programs

• Develop repeatable processes, templates, and playbooks to support CAB scale and consistency

Insights & Measurement

• Support insight capture and post-program follow-through across CABs

• Maintain centralized tracking of CAB feedback, actions, and follow-through to support longitudinal insight analysis

• Track engagement and influence using Salesforce and internal reporting tools

• Support preparation of executive summaries and post-CAB readouts for senior leadership and cross-functional partners

• Support measurement of how CAB insights inform product strategy and report progress to stakeholders

Skills & Experience

• 5+ years of experience supporting executive-level programs, customer advisory boards, customer marketing, or other high-touch, cross-functional initiatives

• Experience managing multiple programs or portfolios simultaneously in a fast-paced environment

• Strong project management and operational execution skills, with the ability to manage complex timelines and dependencies

• Proven experience working with C-suite customers and senior internal stakeholders

• Polished written and verbal communication skills, with experience supporting executive communications

• Strong relationship-management skills, including effective coordination with senior executives and executive assistants

• Experience supporting large-scale, high-touch executive events and meetings

• Demonstrated ability to collaborate cross-functionally and influence outcomes without direct authority

• Exceptional attention to detail across logistics, timelines, and executive preferences

• Strong problem-solving skills and the ability to adapt quickly in live, high-stakes environments

• Proficiency with Salesforce CRM, Google Workspace, presentation tools, and event management platforms

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.