Description

Description:

• As a MTS engineer you collaborate with cross-functional teams and will influence the design and drive our # value Trust across teams.

• You will need to guide the team and hands-on programming experience and need to know how to produce a good test plan/spec.

• You will help the organization develop customer centric quality applications.

• You will be responsible for proposing and developing the tools and testing frameworks requirements, to improve engineers productivity in environment setup, testing automation.

• You will build, enhance, monitor and maintain necessary test automation infrastructure to support this effort.

Responsibilities:

• Lead multiple functional areas with ease from business partner conversations, execution within the team and cross functional engagement within the IT organization.

• Ability to understand complex application landscapes end to end and guide the team towards resolving critical issues.

• Drive Incident and problem management for the respective area

• Understands all aspects of Enterprise Application configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases

• Manages tasks and projects in a fast-paced environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

• Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support

• Implement monitoring services to proactively identify issues

• Maintains updated system documentation and Salesforce policies/procedures

• Actively transfers knowledge throughout organization, participates in knowledge transition sessions to develop best practices and mentors junior staff and new hires

• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills:

• 5-7 years experience of development and support of enterprise applications aligned to a business unit or platform, handling all aspects including, case management and platform maintenance

• Bachelor's Degree in Computer Science or other related technical field or relevant work experience

• Experience developing on the Salesforce.com platform & API’s

• Strong working knowledge of APEX (classes, triggers, and web services), VisualForce, Salesforce APIs, SOQL, LWC, Force.com platform, Communities

• Experience working with Agentforce applications

• Experience working with Mulesoft and Data cloud applications

• Experience working with Slack and Integration

• Experience working with Agentforce applications

• Experience in Agile and ability to estimate, design, build, unit test and deployment of Salesforce solution

• Expert ability to write clear and concise technical documentations.

• Diagnose, track and manage quality issues to resolution.

• Effectively communicate status and risk to the team and manager.

• Strong analytical and problem solving skills.

• Excellent written and verbal communication skills with outstanding attention to detail.

• Experience in delivering engineering applications using agile/scrum methodology.

• Experience using Source Control Management systems (ex. Git, Bitbucket)

• Demonstrated ability to drive Incident and problem management related activities.

• Proven ability to manage overall business initiative or several components of large, complex projects with direct experience in Agile and Scrum.

• Strong team player with ability to lead a group of specialists and be a SPOC (Single point of contact) managing several competing priorities.

• Familiarity with SOX protocols, Change Management and Release Management principles and processes

• Hands-on experience with JSON, SOAP and REST API, Python

• Hands-on experience with JavaScript, CSS3, HTML, XML

• Strong hands-on experience in automation, scripting and strong application debugging skills

• Experience working in operations ,strong debugging and troubleshooting skills and exceptional prioritization skills.

• Experience with working on web services and feature enhancements

• Good knowledge of best practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices

• Experience with Jenkins/continuous integration/continuous delivery

• Good knowledge of ITIL Service concepts including Incident and Problem Management

• Excellent communication and teamwork skills

• Experience with database concepts and data modeling capabilities with excellent knowledge of Salesforce's Web Services and Salesforce SOQL, SOSL and security model

Desired Skills:

• Master's degree in relevant business or technical discipline

• Must be certified with Certified Platform Developer I, Salesforce Certified Platform Administrator and Salesforce Certified Advanced Administrator

• Certification in Force.com and Integration would be an added advantage.

• Experience with Javascript frameworks such as Jquery and/or ExtJS

• Participate in product and feature design with technical staff members, business systems analyst and product managers