Description

The Associate Manager, Workplace Services MEP Engineering reports to the Senior Manager, Workplace Engineering, Americas. They provide on-site technical expertise to maintain building systems, support stakeholders and events, and manage high-value facility assets. This is a full-time, in-office position based in Salesforce Mexico City (Polanco).

Core Job Functions

• Building Systems Maintenance & Operations
• Function as a subject matter expert in mechanical and plumbing systems, including HVAC, electrical, plumbing, and commercial kitchen and barista systems and supporting infrastructure, offering engineering expertise and support to complex technical problems.
• Conduct weekly critical asset walkthroughs to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly.
• Provide oversight for mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce LATAM regional locations (Mexico, Argentina, Colombia, Chile, Brazil), leveraging a third-party service provider.
• Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process.
• Maintain relationships with strategic service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed.
• Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems.
• Support capital projects across LATAM by collaborating with the Project Design & Delivery team on construction-phase oversight, ensuring MEP operational alignment with SFDC standards.
• Review MEP engineering studies and designs to ensure compliance with local codes and regulations.
• Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services.
• Manage tenant BMS access on-site (Mexico) and remotely, and maintain lighting controls programming access as needed, where applicable.

Asset Management & Planning

• Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS), Field Service.
• Conduct quarterly asset surveys using Field Service, ensuring equipment information is accurate and up to date.
• Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing.
• Carbon Reduction & Indoor Environment
• Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills.
• Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs.
• Maintain and monitor Indoor Air Quality (IAQ) sensors, troubleshooting issues as needed, and coordinating with partner teams to mitigate outdoor air quality issues in Salesforce spaces.
• Events & Hospitality
• Manage lighting control systems and create specialized programs as requested by the Events team or for special events.
• Periodically audit Vendor Work Rules and COIs to ensure safe vendor participation in events.
• Coordinate with the Events team on external vendor MEP needs, including electrical plan reviews for supplemental equipment.
• Health, Safety, & Emergency Preparedness
• Maintain and implement safety protocols documents in coordination with the Salesforce Health and Safety team.
• Implement building protocols according to Workplace standards in response to adverse events (e.g., smoke and wildfire, airborne pandemics).
• Maintain and monitor Indoor Air Quality (IAQ), troubleshooting issues as needed.
• Embed environmental, health, and safety (EHS) practices into daily operations, enforcing zero-tolerance for unsafe working conditions to target a zero-accident rate.

Experience & Qualifications

• Work experience in trade technician roles.
• Knowledge of local, regional, and national regulations related to MEP systems; including but not limited to systems and operations compliance, permits, and licenses.
• Minimum 4 years experience working with HVAC, plumbing, electrical, or lighting controls systems; experience with BMS/BAS platforms preferred.
• Ability to read and interpret MEP drawings, technical specifications, and associated documentation.
• Business-level English language skills required; demonstrated use in a multinational or corporate environment preferred.
• Working proficiency in Portuguese is preferred.
• Ability to manage and organize large amounts of data; proficiency with G-Suite (Sheets, Google Drive, Gmail) required.
• Familiarity with AI-powered work order management or predictive maintenance tools; experience with Salesforce Field Service or Agentforce a plus.
• Excellent communication skills; experience in working with vendors, internal stakeholders, and non-technical customers preferred.
• Proven ability to self-manage time and projects and work independently.
• Ability to collaborate with stakeholders to solve complex cross-functional issues.
• Demonstrated ability to navigate matrixed or multinational organizational structures.
• Ability to travel up to 25% within the region may be required.