Description
Salesforce is hiring a Senior Specialist, Corporate Communications to serve as the operational backbone of our customer advocacy engine. Customer success is the foundation of Salesforce's market leadership—and this role is critical to ensuring we capture and amplify the stories of customers transforming into agentic enterprises.
As a core member of the product and technology communications team, you will orchestrate the logistics of campaign-centric storytelling. This includes managing high-volume customer discovery calls, navigating the tactical execution of customer announcements, and maintaining the internal systems that keep our global team aligned. The successful candidate excels at follow-through and can bridge the gap between a great brainstormed story and a published case study.
This is a high-impact role for someone who thrives on organization, efficiency, and volume—a self-starter who can manage multiple workstreams simultaneously while maintaining exceptional attention to detail. You're someone who loves creating order from chaos and understands that world-class customer storytelling requires both creative strategy and operational excellence.
MINIMUM REQUIREMENTS:
BA/BS in Communications, Public Relations, Journalism, Marketing, or a related field
3-5 years of experience in communications, PR, customer marketing, or a related field
Exceptional writing, editing, and communication skills with experience in corporate storytelling
Proven project management abilities with experience managing multiple stakeholders and competing deadlines
Strong organizational skills and attention to detail—you can manage high-volume requests without missing a beat
Experience interacting with senior executives
Proficiency with Salesforce, Google Workspace, Slack, and project management tools
RESPONSIBILITIES:
Customer Advocacy Coordination (40%)
Project Traffic Control: Act as the primary point of contact for tactical requests across Salesforce and Slack customer accounts, ensuring timely responses and status updates.
Asset Management: Facilitate the lifecycle of a customer story—from initial outreach and discovery call scheduling to managing legal reviews, accuracy checks, and final quote approvals.
Relationship Maintenance: Help manage customer relationships, ensuring contacts remain engaged and that their information is current for future media or speaking opportunities.
Execution Support: Partner with Slack-focused teams to execute storytelling workflows and ensure a unified customer voice.
Quarterly Results Logistics (30%)
Data Gathering: Support the quarterly results reporting cycle by sourcing, verifying, and organizing customer data points for executive scripts and briefing materials.
Fact-Checking: Coordinate with cross-functional teams (Product, Sales, Legal) to validate customer messaging and ensure accuracy under high-pressure deadlines.
Version Control: Manage the rapid iteration of customer success examples during the earnings prep window, ensuring all stakeholders are working from the latest approved drafts.
Operations & Reporting (30%)
System of Record: Own the "Source of Truth" for all approved customer references, ensuring the global communications team has instant access to vetted stories.
Workflow Optimization: Centralize and streamline internal workflows to reduce friction and improve the speed of customer storytelling execution.
Impact Tracking: Monitor and report on customer program performance, including media coverage volume and engagement metrics across Salesforce and Slack.
Tool Kits & Templates: Create and update process guides, templates, and documentation to ensure a consistent, scalable approach to customer communications.