Service Cloud is Salesforce's cloud-based customer service application built on the Salesforce platform that enables businesses to improve customer service efficiency across all channels. Service Cloud helps organizations deliver personalized, connected service experiences that drive customer satisfaction and loyalty while reducing support costs.

Role Summary

The Regional Vice President, Service Cloud is responsible for leading a team of Service Cloud Account Executives (AEs) and driving revenue growth across an assigned territory or region. This role requires a strategic sales leader who can coach, develop, and inspire a high-performing team while engaging with customers at the C-level to demonstrate the strategic value of Service Cloud solutions. The RVP will be accountable for achieving regional sales targets, accurate forecasting, and building a culture of excellence within their team.

Key Responsibilities

Team Leadership & Development

Lead, mentor, and develop a team of quota-carrying Service Cloud Account Executives
Recruit, onboard, and retain top sales talent
Conduct regular 1:1 coaching sessions and pipeline reviews with team members
Develop team members' skills in solution selling, customer engagement, and Service Cloud expertise
Foster a collaborative, high-performance culture focused on customer success
Drive accountability for individual and team quota attainment

Sales Strategy & Execution

Develop and execute strategic sales plans to achieve regional revenue targets
Participate in strategic customer meetings and executive-level engagements
Guide the team in formulating and executing Service Cloud sales strategies within customer accounts
Identify and pursue new business opportunities in existing and new customer accounts
Collaborate with Core AEs and broader account teams to drive Service Cloud adoption
Position Service Cloud and Field Service Management solutions as strategic business enablers

Customer Engagement

Build and maintain relationships with C-level executives and key decision-makers
Act as a trusted advisor to customers on Service Cloud transformation initiatives
Demonstrate thought leadership in customer service and support best practices
Participate in complex, high-value deals requiring executive-level engagement
Represent Service Cloud at industry events and customer engagements

Business Management

Own regional forecast accuracy and provide weekly/monthly updates to leadership
Analyze sales metrics, pipeline health, and team performance
Drive consistent use of Salesforce CRM and sales methodologies
Collaborate cross-functionally with Sales Engineering, Product, Marketing, and Customer Success teams
Identify market trends, competitive dynamics, and growth opportunities
Ensure compliance with Salesforce sales processes and policies

Required Qualifications

Experience

Minimum 2+ years of sales leadership experience managing a team of quota-carrying salespeople
5+ years of solution sales experience in enterprise software, preferably SaaS
Proven track record of achieving and exceeding sales targets
Experience selling customer service, support, or CRM solutions preferred
Background in managing teams selling complex, multi-stakeholder solutions

Skills & Competencies

Leadership: Proven ability to build, develop, and motivate high-performing sales teams
Strategic Thinking: Ability to develop and execute territory and account strategies
Customer Focus: Strong consultative and relationship-building skills with C-level executives
Communication: Excellent written, verbal, and presentation skills
Sales Acumen: Deep understanding of enterprise sales cycles, forecasting, and pipeline management
Coaching: Demonstrated ability to coach and develop sales professionals
Collaboration: Experience working cross-functionally in a matrixed organization
Results-Driven: Track record of consistently meeting or exceeding quota

Education

Bachelor's degree required; MBA preferred

Preferred Qualifications

Experience with Salesforce products and platform
Knowledge of customer service and support industry trends and best practices
Experience in Service Cloud, Field Service Management, or contact center technologies
Existing relationships with enterprise customers in the region
Experience with MEDDPICC or similar sales methodologies
Background in digital transformation or customer experience initiatives

What You'll Get

Compensation & Benefits

Competitive base salary plus uncapped commission structure
Employee Stock Purchase Program (ESPP)
Comprehensive health insurance (medical, dental, vision)
401(k) with company match
Generous paid time off and volunteer time off (VTO)
Wellness reimbursement program

Professional Development

World-class sales training and leadership development programs
Access to Trailhead learning platform
Career advancement opportunities within Salesforce
Executive coaching and mentorship
Education budget for continued learning

Culture & Environment

Work with a talented, passionate team committed to customer success
Be part of Salesforce's Ohana culture built on trust, innovation, equality, and giving back
Opportunity to make an impact on how businesses deliver customer service
Collaborate with industry-leading product and engineering teams

Success Metrics

Achievement of regional revenue targets and quota attainment
Team quota attainment and individual AE performance
Forecast accuracy and pipeline health
Customer satisfaction and retention in region
Team retention and development
New logo acquisition and existing account growth

Core Values

At Salesforce, our values are at the heart of everything we do:

Trust: We build trust through security, transparency, and compliance
Customer Success: We're obsessed with helping our customers succeed
Innovation: We constantly innovate and embrace change
Equality: We believe in equality for all
Sustainability: We're committed to improving the state of the world

Salesforce is an Equal Employment Opportunity employer. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. We provide all employees with competitive compensation, world-class benefits, and Ohana culture.

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