Slack's mission is to transform how people work by making Slack the operating system for work. We're bridging the gap between Slack and Salesforce to create seamless workflows that empower sales teams and customer success professionals. Our SlackCRM and Slackforce initiatives are tackling significant challenges like bringing CRM functionality directly into Slack, automating record management, and reducing context switching for revenue teams—all while building consumer-grade experiences within users' existing workflows. Join us in shaping the future of work for Salesforce customers!

About the Role

We are looking for a highly motivated and experienced Senior Engineering Manager to lead a team within our growing SlackCRM and Slackforce organization. In this role, you'll be responsible for driving a technical vision and strategy that brings Salesforce CRM capabilities directly into Slack, ensuring these integrations are reliable, efficient, scalable, and ultimately powerful for both SMB and Enterprise customers. You will blend creative product thinking with strong technical leadership to identify opportunities and guide your team in building innovative solutions that solve real user problems. A successful candidate will be an experienced engineering leader with a proven track record of leading effective engineering teams across frontend, backend, and full-stack development.

SlackCRM and Slackforce, part of Slack's Product Development and Engineering organization, are in the business of meeting the needs of revenue teams by bringing Salesforce directly into Slack. Our work spans multiple areas:

Creating, viewing, editing, and searching Salesforce records directly from Slack
Automatically capturing Slack conversations and activities as Salesforce records
Enabling conversational interactions with Salesforce data through Slackbot and AI-powered experiences
Grid views, bulk editing, refinements, and search for managing multiple records efficiently
Intelligent automation that reduces manual work and keeps teams in sync
Building seamless integrations between Slack's conversational interface and Salesforce's powerful CRM platform

We're looking for a Senior Manager who can lead our growing team focused on bringing enterprise-grade CRM functionality to Slack users. Specifically, you will lead an interdisciplinary team of frontend, backend, and full-stack engineers responsible for the development and delivery of SlackCRM capabilities that serve both SMB and Enterprise customer segments. Your objective as an engineering manager will be to ensure reliability and scalability of these services as our user base continues to rapidly expand, while also facilitating the development of platform capabilities that make developing Salesforce integrations more seamless for our customers.

What you'll do

Define, evolve, and communicate the team's vision, mission, and strategy across Slack, aligning with our goals around Salesforce, Slack, and AI-powered work experiences
Collaborate with Product, Design, Salesforce platform teams, and other technical leaders to define and execute on the team's roadmap, including team growth
Lead and mentor a diverse team of frontend, backend, and full-stack engineers to foster their technical growth and leadership potential
Develop a deep understanding of both the Salesforce ecosystem and Slack platform to inform engineering possibilities and drive creative technical solutions
Partner closely with Salesforce product and engineering teams to ensure tight integration and alignment with platform capabilities
Own and drive the successful execution of projects that deliver value to both SMB and Enterprise customer segments
Partner effectively with other engineering leaders across Slack and Salesforce organizations to solve high-priority challenges collaboratively
Champion adoption stewardship practices, ensuring your team monitors and responds to customer feedback across relevant channels
Drive technical excellence in areas including real-time data sync, bulk operations, record management, and AI interfaces

What you should have

Bachelor's degree in Computer Science, Engineering, a related field, or equivalent practical experience
4+ years of experience as an Engineering Manager leading software development teams
Proven experience managing frontend, backend, and/or full-stack engineering teams
Understanding of both SMB and Enterprise customer needs, including how requirements differ across customer segments
A passion for understanding technical landscapes and translating that knowledge into product possibilities in collaboration with Product and Design
A strong problem-solving mindset with a track record of finding creative solutions to complex challenges
The ability to navigate multiple and sometimes conflicting constraints to make timely decisions and anticipate future technical needs
Excellent skills in building roadmaps and developing long-term team vision in partnership with Product Management and other engineering teams
Demonstrated ability to drive projects to successful completion
A passion for developing engineers, providing constructive feedback, and fostering career growth
Experience managing cross-functional teams across multiple product areas
Track record of shipping products that serve diverse customer segments

Nice to have

Experience with conversational AI, agents, or AI-powered product features
Background in building integrations between enterprise platforms or SaaS products
Understanding of modern AI/ML practices and how to incorporate them into product experiences
Knowledge of data synchronization, real-time systems, or high-scale distributed architectures

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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