Description
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
About the team
The Email Security & Network Defense (ESND) team aims to deliver exceptional email, deception, and service edge protection. This is accomplished through innovation, automation, and Agile excellence, ensuring a secure and efficient environment for the organization. ESND aims to reduce security and business risk, leveraging industry best practices and cutting-edge technologies to set the standard for excellence.
About the position
We are seeking a talented Systems Engineer to join our team in building and supporting Enterprise Email and Network Edge Security Services. The ideal candidate will have an understanding of network and email security concepts and technologies, including SPF, DKIM, and DMARC. Experience with tools like Proofpoint, Gmail and SASE platforms would be an advantage as well as a keen interest in staying current with the latest security threats and anomalies.
Foundational Environment: Understanding of security principles within an enterprise environment (internship, apprenticeship or 1-2 years of experience preferred).
Education: Bachelor’s degree in Computer Science, Cyber Security, or a related technical field, or equivalent practical experience.
Technology Curiosity: Interest in exploring and staying current with emerging email security technologies and vendor landscapes.
Documentation Skills: Ability to assist in the creation and maintenance of clear technical documentation and standard operating procedures (SOPs).
User Support: Experience (or strong aptitude) for providing high-quality support and educating users on security best practices.
Data Awareness: Ability to collect and organize security metrics to assist in team reporting and performance analysis.
Policy Support: Collaborative mindset with an interest in learning how internet access policies and web controls are developed and applied.
Process Improvement: A proactive approach to identifying potential efficiencies in day-to-day security workflows and systems.
Exposure to Deception: Basic familiarity with the concept of Deception Technology (e.g., honeypots or canary tokens) is a plus.
Core Fundamentals: Solid understanding of core email protocols (SPF, DKIM, and DMARC). Familiarity with enterprise tools like Proofpoint, Gmail, or SASE/Zscaler is a significant advantage.
Preferred Qualifications
Basic proficiency with scripting languages such as Python
Basic proficiency with Linux/Unix command prompt and shell scripting
An AWS, security or network certification
Responsibilities
Implement and maintain email security measures to protect against spam, phishing, malware, and other email-borne threats.
Assist in the optimization of email security platforms such as Proofpoint.
Monitor email traffic for suspicious activity and security incidents.
Respond to and investigate email security incidents, coordinating with the incident response team.
Collaborate with cross-functional teams, including Security, IT, and CSIRT, to enhance email security controls.
Develop and maintain documentation for email security processes and procedures.
Stay current with the latest email security threats, trends, and technologies.
Provide support and guidance to users on email security best practices.
Analyze and report on email security metrics and performance.
Identify and implement improvements to email security systems and processes.
Assist in the evaluation and selection of new email security technologies and vendors.
Support and maintenance of secure internet access solutions, including SASE architectures.
Monitor and analyze internet traffic for security threats and anomalies.
Collaborate on the development and enforcement of internet access policies and controls.
Build and deploy honey tokens across the enterprise environment.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.