Applications for this position will be accepted on an ongoing basis.

Description

About AFD360

AFD360 is Salesforce’s high-leverage 'agentic acceleration' function for Agentforce and Data Cloud in regulated industries. We sit at the intersection of pre-sales and delivery to help customers move from interest and pilots to production-grade agents with measurable usage and value—then scale what works through reusable assets and enablement.

The Opportunity

As an AFD360 SE, you are a customer-facing technical trusted advisor and hands-on builder. You will lead technical discovery, shape and execute proof points in customer environments, guide production readiness, and establish a clear path to activation and consumption—blending executive presence with deep, full-stack technical skills across Salesforce, modern data architectures, and AI.

Role Description

The AFD360 SE (Agentforce + Data Cloud) is focused on a single transformative goal: helping customers become a true Agentic Enterprise by operationalizing Data + AI + Trust. You will serve as a definitive SME for Agentforce and Data Cloud and guide customers across the lifecycle—from technical evaluation and close through activation, adoption, and expansion.

Your Impact

• Design and run workshops, demos, and time-boxed POCs/pilots—scope the work, define success metrics, execute, and deliver a clean handoff to production lanes

• Lead deep technical + business discovery to scope MVP agentic use cases—translate outcomes/ROI into an executable architecture and activation plan

• Build secure, scalable Agentforce + Data Cloud solutions to validate technical feasibility and production readiness

• Drive activation—partner with customers on agent definition, configuration, and deployment strategy to accelerate production readiness

• De-risk the path to value—assess feasibility across data, security/compliance, orchestration, and operational readiness to ensure the selected use case can scale and be adopted by real users

• Serve as an expert technical overlay for internal teams and customers—accelerate scalable agent builds while enabling a self-sufficient agentic capability through reusable patterns, guardrails, and enablement

• Evangelize Agentforce enablement across REG—socialize current capabilities, roadmap updates, and best practices; capture and scale field learnings

• Work closely with Product, FDE, and cross-OU AI SMEs to continuously sharpen technical depth, close skill gaps, and influence roadmap through structured feedback loops

• Identify automation and process improvement opportunities—intake both process and technical requirements to remove friction and accelerate activation

• Monitor early consumption/performance; advise on optimization and consumption plan updates

• Understand consumption levers and model anticipated consumption spend based on architecture and usage patterns

• Own a crisp POC→production transition—coordinate accountable delivery lanes (customer CoE, SI, ProServ, FDE, CS) and execute clean handoffs to ensure durable activation and scalable outcomes

• Build reusable accelerators (POC assets, playbooks, best practices) and enable others to scale delivery

• Drive Voice of the Customer into Product; inform messaging/plays with Product Marketing

• Represent Salesforce at customer/industry events (Dreamforce, World Tours, etc.)

Required Qualifications

• 7+ years customer-facing solution/technical architecture (pre-sales, consulting, implementation) with increasing scope/influence.

• Hands-on Agentforce (AI) and Data Cloud builder who can prototype and unblock (deep expertise with platform patterns; building workflows/automation and guiding agent build and data 360 best practices).

• Agentic + AI fluency: practical understanding of LLMs, RAG/grounding, evaluation concepts, and how agentic systems behave in production (safety, reliability, governance).

• Deep discovery + MVP scoping: ability to run technical & business discovery to define MVP agentic use cases, success metrics, and a feasible execution plan.

• Enterprise data/integration fundamentals: APIs/integration patterns, governance/security, and the ability to assess data readiness and architectural feasibility.

• Executive + technical communication: able to lead whiteboards and communicate with developers and C-suite with equal fluency—translate architecture to outcomes/ROI.

• Proven POC/pilot leadership: designs time-boxed proof points with measurable success criteria and clean transition to production lanes.

• Growth mindset: willingness to continually sharpen technical/advisory skills through required enablement, labs, courses, and certifications.

Preferred Qualifications

• Deep Data Cloud specialization: ingestion, modeling/harmonization, identity resolution, activation patterns; strong data architecture vocabulary (ETL/ELT, MDM, lake vs warehouse vs OLTP/OLAP).

• Strong engineering depth: Apex and Lightning Web Components (or equivalent) and comfort operating across the SDLC; experience with “vibe coding” tooling is a plus.

• SQL and/or Python proficiency (Jupyter/pandas helpful) and comfort with modern cloud data platforms/analytics tooling (Snowflake/Databricks/BigQuery; Tableau/Looker/Power BI).

• Experience with other agent platforms (e.g., Gemini/Agentspace or similar) and broader AI automation implementations.

• Consumption/business modeling: understands consumption levers and can map anticipated consumption spend from architecture/usage patterns (especially valuable for internal candidates).

• Regulated industry background: HLS and/or FINS experience strongly preferred.

• Salesforce certifications (AI Specialist, Data Cloud Consultant, Admin/Advanced Admin, App Dev).

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.