Description

Organization: Digital Enterprise Technology (DEX)

Location: Pune, India / Hyderabad, India / Bangalore, India

About DEX: Digital Enterprise Technology (DET) at Salesforce connects people and technology to shape the future of work at Salesforce. Guided by our core values — Trust, Customer Success, Equality, Innovation, and Sustainability — we drive business outcomes that fuel growth, improve productivity, and empower employees and customers globally. As Customer Zero, we lead by example — showcasing what's possible at scale with Salesforce technology.

Role Overview: We're looking for a talented Lead Member of Technical Staff (LMTS) with deep expertise in Salesforce Platform and Agentforce development to drive technical excellence and innovation across DEX initiatives. This is a high-impact role where you'll architect intelligent, agentic solutions, mentor engineers, and deliver transformative experiences that directly support Salesforce's internal operations and strategic AI priorities.

Key Responsibilities:

Technical Leadership & Architecture

• Design, architect, and deliver complex solutions on Salesforce Platform (Core, Experience Cloud, Service Cloud) and Agentforce

• Slack development and integration - Build custom Slack applications, implement Slack-Salesforce integrations, and develop workflow automations using Slack APIs and platform tools

• Lead technical design reviews and drive architectural decisions that ensure scalability, performance, and maintainability

• Define and champion coding standards, design patterns, and engineering best practices across teams

• Translate complex business requirements into scalable technical solutions aligned with industry best practices

• Deep understanding of systems architecture, key design patterns, and ability to design scalable, AI-powered, performance-driven solutions

• Design, architect, and deliver complex solutions on Salesforce Platform and AgentForce

• Lead technical design reviews and drive architectural decisions that ensure scalability, performance, and maintainability

• Define and champion coding standards, design patterns, and engineering best practices across teams

• Translate complex business requirements into scalable technical solutions aligned with industry best practices

Quality Delivery & Execution

• Develop high-quality, production-ready code using Apex, Lightning Web Components (LWC), Agentforce APIs, and other Salesforce technologies

• Design and implement custom objects, fields, workflows, approval processes, validation rules, Lightning components, Experience Cloud sites, and intelligent agents

• Build and configure Agentforce agents with custom actions, agent scripts, and integrations

• Lead code reviews during projects to ensure quality and appropriate design patterns are followed

• Own end-to-end delivery of critical features and epics, from design through deployment and monitoring

• Develop high-quality, production-ready code using Apex, Lightning Web Components (LWC), and other Salesforce technologies

• Design and implement custom objects, fields, workflows, approval processes, validation rules, Lightning components, and Experience Cloud sites

• Lead code reviews during projects to ensure quality and appropriate design patterns are followed

• Own end-to-end delivery of critical features and epics, from design through deployment and monitoring

Technical Influence & Innovation

• Act as a Subject Matter Expert (SME) for Salesforce Platform and Agentforce development within DEX

• Drive adoption of new AI and automation technologies (Agentforce, Data Cloud, Einstein, prompt engineering, LLM integration)

• Collaborate with Product Management, UX, and business stakeholders to shape product strategy

• Lead proof-of-concepts and innovation initiatives leveraging AI and automation to drive business value

• Champion engineering excellence through automation, CI/CD, DevOps practices, and observability

• Act as a Subject Matter Expert (SME) for Salesforce development within DEX

• Drive adoption of new technologies and frameworks (AI/Agentforce, Data Cloud, automation tools, etc.)

• Collaborate with Product Management, UX, and business stakeholders to shape product strategy

• Lead proof-of-concepts and innovation initiatives to drive business value

• Champion engineering excellence through automation, CI/CD, DevOps practices, and observability

Team Development & Mentorship

• Mentor and coach engineers at all levels, providing guidance on technical design, coding practices, and career development

• Lead by example, demonstrating extreme ownership and a bias for action

• Foster a culture of continuous learning, experimentation, and innovation

• Enable team members to grow their skills in Salesforce development, Agentforce, AI integration, and modern engineering practices

• Mentor and coach engineers at all levels, providing guidance on technical design, coding practices, and career development

• Lead by example, demonstrating extreme ownership and a bias for action

• Foster a culture of continuous learning, experimentation, and innovation

Cross-Functional Collaboration

• Work with geographically distributed engineers, business analysts, and product owners for product delivery

• Partner with stakeholders across DEX, IT, and business teams to understand requirements and deliver solutions

• Coordinate the evaluation, scope, and completion of development requests

• Assess the impact of new requirements on Salesforce orgs and all upstream/downstream applications

• Work with geographically distributed engineers, business analysts, and product owners for product delivery

• Partner with stakeholders across DEX, IT, and business teams to understand requirements and deliver solutions

• Coordinate the evaluation, scope, and completion of development requests

Required Qualifications

• 10+ years of professional software development experience with strong Salesforce platform expertise

• Proficiency in software development with at least one programming language (Java, Node.js, Python) and solid understanding of data structures and system design

• Expert-level knowledge of Salesforce development:

  • Advanced Apex programming (design patterns, trigger frameworks, SOLID principles)

  • Lightning Web Components (LWC) and Aura framework

  • Salesforce APIs (REST, SOAP, Bulk, Metadata, Tooling)

  • Experience Cloud / Communities development

  • Declarative automation (Flows, Process Builder, validation rules)

• Deep understanding of:

  • Complex data models and relational database concepts

  • Integration patterns and web services (REST/SOAP)

  • Asynchronous processing (Batch Apex, Queueable, Platform Events, Change Data Capture)

  • Platform security (sharing model, field-level security, profiles, permission sets)

• Strong grasp of:

  • Environment management, release management, and deployment methodologies (CI/CD, DevOps)

  • Source control and version management (Git, SFDX, Copado, Gearset)

  • Test automation frameworks and test-driven development (TDD)

• Technical leadership experience:

  • Leading technical design for complex, multi-team initiatives

  • Mentoring and developing engineering talent

  • Making informed technical decisions under constraints

• Excellent communication skills with ability to influence and collaborate across all levels

• Experience with Agile/Scrum methodologies

Preferred Skills

• Experience with AI/Agentforce development and integration

• Knowledge of Data Cloud and large-scale data processing

• Familiarity with Heroku, MuleSoft, or other Salesforce platform products

• Experience with modern development tools (Cursor, VS Code, GitHub Copilot, Code Analyzer)

• Understanding of OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures)

• Knowledge of analytics (CRM Analytics, Einstein Analytics, Tableau)

• Experience working on DEX/internal IT systems or similar enterprise-scale implementations

• Contributions to open source or Salesforce community

• Salesforce certifications (Platform Developer I/II, Application Architect, System Architect)

What Success Looks Like

• Consistently delivering high-impact, complex features with measurable business value

• Architecting solutions that are referenced and adopted across multiple teams

• Mentoring engineers who are promoted and grow into senior roles

• Driving engineering excellence through innovation, automation, and best practices

• Building trusted partnerships with stakeholders and acting as a go-to technical expert

• Reducing technical debt and improving system reliability, performance, and maintainability