Description

About the Role:

We're looking for an exceptional Lead/Principal Solution Engineer to join our North EMEA SE team, focusing on Commerce Cloud solutions. In this role, the focus is about helping major retailers create world-class online shopping experiences. You'll be the trusted technical advisor for our most strategic commerce customers, leading complex pre-sales engagements and driving digital transformation across the retail and eCommerce landscape in the market. Salesforce is spearheading the future of eCommerce driven by advanced AI and data-driven insights, offering the successful candidate the opportunity to work with this industry leading, cutting-edge future technology.

As a Lead/Principal Solution Engineer, you'll combine deep Commerce platform expertise with outstanding business acumen to design and articulate compelling solutions that solve our customers' most challenging business problems. You'll work closely with Account Executives, customers, and cross-functional teams to drive revenue growth and customer success.

Key Responsibilities:

Pre-Sales Leadership

• Lead complex B2C and B2B Commerce Cloud sales cycles from discovery through to close, acting as the primary technical advisor
• Develop and deliver innovative, custom solutions that address customer business requirements across retail, fashion, consumer goods, and other industries
• Coordinate the entire solution cycle through close collaboration with Sales, Product, Customer Success, and Partner teams
• Present compelling Salesforce Commerce Cloud solutions to audiences ranging from developers and IT teams through to C-level executives
• Conduct collaborative discovery workshops to understand customer business challenges, technical landscape, and digital commerce maturity
• Design and demonstrate proof-of-concept solutions showcasing Commerce Cloud capabilities including PWAKit, headless commerce, personalization, and omnichannel experiences

Technical Expertise

• Translate complex customer challenges into secure, scalable Commerce Cloud architectural solutions
• Provide deep technical guidance on B2C Commerce platform capabilities including PWAKit, OCAPI/SCAPI, performance optimization, data modeling, and DevOps practices
• Design integration architectures connecting Commerce Cloud with payment gateways, tax engines, order management, ERP, marketing automation, and other enterprise systems
• Champion Commerce Cloud best practices for multi-site architecture, internationalization, personalization, mobile commerce, and headless implementations
• Stay current with Commerce Cloud product roadmap and new capabilities, translating these into customer value propositions

Strategic Partnership

• Serve as trusted advisor to customers, understanding their business goals, competitive landscape, and growth strategies
• Articulate the business value and ROI of Commerce Cloud solutions at every level of the customer organization
• Collaborate with System Integrator partners to design comprehensive implementation approaches
• Contribute to the broader Commerce practice through knowledge sharing, best practice development, and mentoring of junior SEs
• Build deep industry in B2C verticals relevant to the market

Required Experience & Skills:

Essential

• Solid experience in enterprise eCommerce, digital commerce consulting, solution engineering, or related technical pre-sales roles
• Hands-on experience with Salesforce B2C Commerce Cloud (Demandware platform) or similar eCommerce platform.
• Deep understanding of retail operations, merchandising, digital marketing, customer experience, and omnichannel commerce
• Strong technical knowledge of eCommerce architecture including content management, catalog management, promotion engines, order management, payment processing, and fulfillment
• Proven track record of successfully leading complex technical sales cycles and closing enterprise deals
• Exceptional presentation and communication skills with ability to engage audiences from technical practitioners to executive leadership
• Strong business acumen with ability to understand customer P&Ls, business cases, and ROI models
• Experience working in or selling into the North EMEA market with understanding of local retail landscape, consumer behaviors, and regulatory requirements
• Ability to work collaboratively in dynamic, fast-paced team environments
• Proven time management skills with ability to manage multiple concurrent opportunities

Preferred

• B2C Commerce Architect Certification
• Experience with PWAKit and modern headless commerce architectures
• Knowledge of OCAPI/SCAPI, performance optimization, and data modeling
• Understanding of Commerce Cloud integration patterns and DevOps practices
• Experience with adjacent Salesforce clouds (Service Cloud, Marketing Cloud, Order Management, Revenue Cloud)
• Knowledge of modern eCommerce technologies including AI/ML for personalization, composable commerce, and mobile-first design
• Experience with international and multi-site commerce implementations
• Strong technical writing skills for functional specifications and architectural documentation
• Understanding of SEO, conversion rate optimization, and digital analytics
• Familiarity with competitive commerce platforms and ability to articulate Salesforce differentiation

What Makes You Successful:

• Customer-Centric: You deeply understand customer business challenges and are passionate about solving them through technology
• Technical Credibility: You can go deep on technical architecture while also articulating business value to executives
• Consultative Approach: You ask great questions, actively listen, and design solutions collaboratively with customers
• Innovative Thinking: You bring creative approaches to solving complex commerce challenges
• Hands-On: You're comfortable getting into the details, building demos, and proving technical feasibility
• Collaborative: You work effectively across teams and build strong relationships with internal and external stakeholders
• Continuous Learner: You stay current with industry trends, competitive landscape, and product innovations
• Market Knowledge: You understand the unique dynamics of the North EMEA retail market and can relate to local customer challenges