Description
Join Salesforce as a Product Manager/Sr. Manager for our award-winning Customer Success Score—an industry-first capability that empowers customers to measure and track their success with Salesforce. This innovative score offers actionable insights to enable proactive engagement, helping customers optimize their experience and achieve their strategic goals. Key Responsibilities:
Execution & Ownership: Manage and drive the day-to-day development and implementation of Salesforce’s Customer Success Score.
Data & Analytics Expertise: Develop a deep understanding of data and Machine Learning (ML) models that power the scoring framework, quantifying customer health and enabling proactive engagement, retention, and growth.
Customer Insights: Translate customer insights into actionable metrics and processes to enhance Salesforce’s overall Customer Success strategy.
Cross-Functional Collaboration: Work closely with Product, Data Science, Engineering, Sales, CSG, and Marketing teams to integrate customer health insights throughout Salesforce’s customer journey.
Data-Driven Decisions: Promote data-informed decisions by leveraging customer feedback, product usage, support interactions, and industry benchmarks.
Who You Are:
Experienced Product Manager: 5+ years of product management experience in highly matrixed, cross-functional environments.
B2B SaaS Expertise: Proven experience in B2B SaaS or enterprise software, delivering scalable software products to thousands of customers.
Technical Proficiency: Strong skills in data analytics, ML algorithms, and systems integration. Familiarity with SQL, Python, and cloud platforms (AWS, Google Cloud) is a plus.
Execution-Oriented: Comfortable rolling up your sleeves to get the work done while collaborating with cross-functional teams to deliver results.
Educational Background: Bachelor’s degree in Engineering, Business, Marketing, Data Science, or related field; MBA or equivalent experience preferred.