Description
Connectivity is the lifeblood of our platform. We are building the bridges that allow the world’s most important enterprise apps to talk to one another. As our Strategic Partner Product Manager, you are the architect of these relationships. You will act as the vital liaison between our engineering teams and the massive ecosystem of Independent Software Vendors (ISVs) that power the enterprise web. This is a high-impact role for a driven professional who understands that a world-class connector starts long before the first line of code is written.
Why This Role Matters
You sit at the intersection of Business Development, Legal, and Engineering Operations. Your work directly impacts the ever expanding portfolio of connectors on the MuleSoft Exchange. If a developer is blocked because of a sandbox issue, or a connector goes down because of a missed renewal, you are the strategic lead who anticipates those hurdles and removes them before they become crises.
Key Responsibilities
Ecosystem Growth: Identify ISV partners and help us establish strong partnerships. You have a seat at the table to help us decide which systems we build toward next, approaching partners who are ready and willing to grow with us.
Strategic Liaison: Act as the primary face of the company to our partners. You will navigate their developer programs, work directly with their partner teams, and advocate for the specific technical needs of our engineering teams.
Contract & Legal Navigation: Own the lifecycle of Developer Agreements. You’ll partner with Legal to ensure we are protected while moving fast.
Technical Environment Ownership: Ensure our engineering teams have what they need. You’ll secure, manage, and maintain the sandbox environments and credentials that allow our engineers to build and test without friction.
Operational Excellence: Manage the business "pulse" of our connectors—from tracking renewals and POs to ensuring our billing relationships remain in good standing so our services never skip a beat.
Qualifications
Experience: 10–14 years in Partner Operations, Business Development, or Partner Account Management.
The "Navigator" Mindset: You aren't intimidated by a 40-page legal agreement or a complex procurement portal. You enjoy the "chess match" of navigating corporate processes to get an outcome.
Communication: You are comfortable "picking up the phone" to build a bridge with a partner, but you’re equally skilled at distilling technical needs into a business case.
Growth Mindset: You are hungry to succeed—ready to take deep ownership of a domain and grow into a leadership role within the ecosystem space.
Context: Basic familiarity with APIs, the SDLC, or the Salesforce/MuleSoft ecosystem is a major plus.