Description

Salesforce is seeking a Cloud Value Specialist to transform customer success outcomes into quantified value stories that accelerate specialist cloud sales cycles and drive deal progression. This role is critical in turning post-implementation use cases into repeatable, measurable proof points that help sellers close deals faster.

You'll work closely with Sales, Solution Engineering, Customer Success, and other cross-functional teams to discover, quantify, and scale customer value stories that provide credible proof of Salesforce platform value across single and multi-cloud solutions.

Role Description

This Cloud Value Specialist role will focus primarily in these areas:

Customer Value Story Development

• Conduct post-implementation customer discovery to identify business outcomes, use cases, and quantifiable business value achieved on the Salesforce platform

• Transform customer outcomes into compelling value stories mapped to cloud solutions, sales plays, industries, and personas

• Create both qualitative narratives and quantitative value assets that can be used across the sales cycle

• Manage the end-to-end customer value story process from identification through publication and scaling

Sales & Deal Support

• Provide support during the pre-sales deal cycle for targeted opportunities, proposals and RFPs requiring customer proof points

• Assist with executive briefings and provide inputs into external case studies and references

• Conduct deal coaching and enablement sessions on value stories and benefit realisation

Innovation, Impact & Scaling

• Build frameworks and reusable templates to accelerate story production, drive repeatability and standardisation

• Build and maintain a customer value story repository that is searchable and accessible by sales teams to support deal progression

• Track metrics on story production, field adoption, and revenue impact

• Innovate through AI and automation to help sellers discover and deploy relevant stories quickl

Required Core Skills & Experience:

• Demonstrated experience in Customer Advocacy, Strategy Consulting, Sales Operations or other analytical roles

• Experience creating compelling value story artifacts for internal and external audiences

• Excellent research and discovery skills to extract insights from customer conversations and data

• Experience identifying and quantifying business benefits (revenue growth, cost reduction, efficiency improvements, risk mitigation)

• Experience working on Salesforce clouds and articulating platform value

• Familiarity with multi-cloud platform capabilities

• Strategic thinking with attention to detail in execution

Communication & Collaboration:

• Exceptional written and verbal communication skills with ability to tailor messaging to different audiences

• Strong cross-functional collaboration skills across Sales, Solution Engineering, Customer Success, and Marketing teams

Preferred Qualifications

• Experience in a sales or pre-sales environment supporting deal progression

• Knowledge of SaaS business models and cloud technology solutions