Description
Join the leadership team for SMB Agentforce Customer Engineers (ACE)—a specialized, high-performing unit operationalizing our "collective genius" to power the future of Salesforce in the world of Agentic AI. Through collaboration with Sales, Product, Solutions, and our broader ecosystem, we solve critical business problems and scale our impact to drive Salesforce’s transformation into the #1 Agentic AI Platform.
Mission -
This is a frontline leadership role where you'll work alongside your team and directly with customers to deliver impactful AI outcomes. You will:
Drive Customer Transformation: Guide SMB customers through agentic transformation with strategic counsel on AI adoption, leading "CIO-style" executive conversations and high-stakes Proof-of-Concept delivery
Build a High-Performing Team: Foster a culture of technical excellence where the team is obsessed with quality, continuous learning, and creative problem-solving
Scale Go-to-Market Impact: Partner with Sales leadership, Sales Programs, and Core Solutions to develop bespoke plays, reusable assets, and the "SMB Agentforce Hub"—codifying wins into playbooks and sizzle reels
Champion Product Innovation: Serve as the "Voice of the Field" to Product and R&D, distinguishing unique edge cases from systemic needs to influence the Agentforce and Data Cloud roadmap
Key Responsibilities -
Grow Consumption & ACV: Lead the team in activating Agentforce and Data cloud in key accounts, overseeing POC delivery and activation programs that drive measurable business impact
Enable the Ecosystem: Partner with SI Partners on implementation approaches while leading internal Agentforce enablement for AEs and SEs across the SMB organization
Cultivate Technical Mastery: Maintain excellence standards where every team member continuously develops their knowledge in AI, through certifications, trainings and continuous enablements. Host monthly "agent bake-offs" to foster creativity and showcase the latest builds.
Manage Product Feedback Loop: Partner with product teams to deliver must-have customer features and collect 'Voice of Customer' insights systematically to ensure our roadmap reflects field reality
Who You Are -
Founder Mentality
You treat the business as your own, comfortable navigating shifting priorities with grace and agility
You view challenges not as roadblocks, but as opportunities to be creative and innovative
Leadership Experience
- 3+ years of leadership experience with a track record of building high-performing teams
You lead with empathy, modeling calm and focus even during complex projects
You believe in the power of "Collective Genius" and collaboration.
Excel at working cross-functionally—partnering with Sales, Enablement, Product, and our broader ecosystem to achieve shared goals
Hands-on leadership style with willingness to be in the trenches alongside your team on customer engagements
Technical Authority
Strong technical background with 5+ years in Solution Engineering, Forward Deployed Engineering, Consulting, or similar technical roles
Deep understanding of the "build"—from LLMs and agent workflows to prompt engineering and flow templates—with ability to coach your team on technical details
Proficiency in data strategy and IT architecture to support deep conversations with Heads of IT, CIOs, and Chiefs of AI
Transformation Mindset and Operational Excellence
You move beyond features to focus on business transformation, helping organizations rethink their processes with AI
Experience leading collaborative customer workshops that reimagine business processes and deliver measurable ROI
Data fluency with adoption metrics, consumption ACV, and ROI analysis
Your Impact -
You will set a culture that makes your ACEs excited to come to work—supported, challenged, and building the future. You'll serve as a trusted advisor to your team, helping them navigate shifting product roadmaps and find creative solutions. Most importantly, you'll redefine what's possible for SMB customers, turning the "superintelligent enterprise" from concept into reality.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.