Description

Responsibilities:

• Drive product adoption of Agentforce Service through the creation of scalable processes and assets

• Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives

• Own the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEA

• Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.

• Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)

• Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce Service

• Feed strategic customer requirements into the Product team

• Drive resolution of strategic customer requests

Key Competencies:

• High energy and passion for the job

• 5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce management

• Experience presenting to C-suite executives

• Strong organisational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions

• Experience in gathering and transforming customer needs into product requirements and operational solutions

• B.S. degree (Computer Science, MIS or related degree preferred)

Desired Skills and Experience:

• Experience building and implementing service solutions

• Salesforce Admin, Service Cloud Consultant, and IT Service Consultant Certifications

• Experience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.