Description
We are looking for a dynamic executive communications and storytelling manager who will drive communications strategies for company executives and initiatives. In this role, you’ll own executive communications for the Global Customer Success Product and Operations team. You’ll drive communication planning and execution for them, collaborating across matrixed stakeholders and teams. You will develop content and resources that establish and reinforce company and executive values, brand, and priorities. You will help promote new initiatives, customer successes, and organizational achievements in compelling, creative ways. You will support event execution with narrative development, executive coaching, and presentation design. We’re looking for a strategic thinker who can build strong relationships across our company, connect ideas and information from a broad landscape, and get the job done. Key is your ability to lead, work in a rapidly changing environment, apply critical thinking, and take the initiative to drive results.
Key Responsibilities:
Highly organized and energetic self-starter with at least 10+ years of communications experience
Proven track record of leading and executing on complex, enterprise-wide and cross-functional communications programs in a fast-paced environment
Demonstrated ability to shape compelling narratives, engage with leadership and design presentations and content that conveys the messages from the leadership clearly
Ability to simplify messaging and influence teams and stakeholders at all levels
Ability to deliver and manage concurrent projects, manage ambiguity, and be flexible in your approach
Ability to educate stakeholders on communications strategies and influence decision making
Ability to design and execute employee engagement and executive social programs
Ability to partner effectively with internal teams and outside agencies to reflect the leader’s voice in internal communications, speechwriting, and media messaging
Strong business acumen, critical and strategic thinker and creative problem solver
Knowledge of the technology/software industry
Alignment with the Salesforce values of trust, customer success, innovation, equality, and sustainability
Role Requirements:
Lead communications strategies across multiple portfolios and ensure the effective execution to support business and project goals.
Understand business priorities, technical processes, and industry trends to write compelling, concise, and audience-relevant communications, and design easy to understand presentations
Partner with project teams, business stakeholders, and senior executives to shape initiatives and develop new ideas
Provide strategic recommendations and creative communications solutions to drive results
Establish efficient team processes, drive communications best practices, and proactively identify and develop improvements to team operations and methods
Deliver executive presentations and effectively advocate the value of our communication strategies
Manage resources across multiple portfolios
Use metrics and reporting to track results, measure effectiveness, and identify needs
Be willing to travel < 25%
Note: Candidates must be able to show samples of their work.