Description
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role
The Senior Manager, Software Engineering role is part of our Heroku Data Services organization, reporting to the Director of Software Engineering. Heroku Data Services develops and operates cutting-edge managed datastore-as-a-service products built on Postgres, Redis, and Apache Kafka, managing one of the largest collections of databases in the world.
We are looking for a highly technical Senior Manager to lead multiple engineering teams. In this role, you will be both a strategic leader and technical participant, engaging in architecture discussions while building high-performing engineering cultures. You'll guide distributed teams toward operational excellence, leveraging your engineering background and Agile/Scrum expertise to deliver scalable, resilient data platforms that empower developers worldwide.
Your Impact:
Success will be measured by team performance, system reliability, operational excellence, and the career growth of your team members.
Provide line management for multiple engineering teams, including hiring, performance management, career development, and retention
Participate in technical discussions, architecture reviews, and design decisions for database technologies, distributed systems, and operational automation
Serve as an experienced Agile/Scrum practitioner, facilitating sprint planning, refinement, retrospectives, and continuous improvement
Drive innovations that improve system scalability, robustness, availability, and security using telemetry and metrics
Collaborate with Product Management and cross-functional leaders to deliver on shared roadmaps and business goals
Foster an environment with autonomy and accountability where engineers can do their best work
Oversee on-call rotations, operational readiness, deployment automation, and incident response best practices
Champion code quality, maintainability, testing practices, and technical documentation across teams
Build and sustain high-performing, collaborative cultures in an async-first, globally distributed environment
Required Skills:
7+ years of software engineering experience with hands-on technical contributions
3+ years managing software engineering teams with track record of building high-performing cultures
2+ years managing distributed/remote teams
Proven Agile/Scrum Master experience or project management experience
Strong engineering background with database technologies (Postgres, Redis, Apache Kafka, or similar)
Proficiency in object-oriented programming languages (Ruby, Go, or Python)
Experience with AWS infrastructure and automated testing frameworks
Demonstrated experience operating high-scale distributed systems in production
Ability to debug, optimize code, and design automation solutions
Excellent communication skills in async-first, globally distributed environments
Strong customer-centric mindset and ability to eliminate ambiguity
Preferred Requirements:
Background in site reliability engineering (SRE) or DevOps practices
Experience with Platform-as-a-Service (PaaS) or Database-as-a-Service (DBaaS) environments
Experience designing and managing services for stateful applications at scale