Description

Strategy & Operations plays a critical role for the Global Solutions Center of Excellence (CoE) to help evolve the Solutions Organization into the next generation of talent, drive alignment between Product and Sales, and accelerate Salesforce’s path to $50B.
A cornerstone of this transformation is empowering Solution Engineers with a best-in-class portfolio of technology. We are taking an AI-first approach, combining Salesforce innovation with a portfolio of AI-powered, best-in-class tools designed to enhance SE efficiency, accelerate sales, and help our teams scale.
The Program Manager will be responsible for the day-to-day management and operational success of this tools portfolio. This role is focused on tactical execution and project management, ensuring our global Solution Engineers have the right tools to deliver world-class demos in a scalable, efficient, and strategically aligned way.
You will manage the end-to-end operational lifecycle of our tools program, from initial intake and vetting to license management, budget tracking, and coordinating enablement. This role requires exceptional organizational skills, high attention to detail, and the ability to orchestrate effectively across multiple cross-functional teams.

Key Responsibilities

• Tools Intake & Vetting: Manage the central intake process for all new tool requests from the field, including a high volume of new AI-powered tools. Coordinate the initial vetting and evaluation process against established program criteria, ensuring all requests are tracked and dispositioned.
• Evaluation, Piloting, & Testing: Partner with technical leads and business stakeholders to run Proof-of-Concept (POC) evaluations, formal pilots, and hands-on testing for new tools. This includes managing timelines, coordinating evaluator groups, and collecting structured feedback to determine a tool's potential impact on SE efficiency and productivity.
• License & Budget Tracking: Act as the operational owner for software license management. This includes tracking license allocation, monitoring utilization, processing renewals, and managing user provisioning/deprovisioning processes.
• Financial Management: Assist in tracking the program budget, monitoring POs, and reconciling invoices against tool expenditures. Collaborate with analysts to provide regular reports on budget adherence and spend.
• Enablement: Collaborate closely with the Enablement team to coordinate the rollout of new tools. This includes ensuring clear documentation, training materials, and communication plans are developed and shared.
• Communications: Develop and deliver program messaging to different audiences (including executives) and move seamlessly between technical and non-technical audiences. Understand and communicate value clearly between teams with different focuses (SEs, Finance, Solutions Leaders, COO Leadership).
• Project Management: Develop and maintain detailed project plans, status reports, and timelines for all tool implementation and renewal projects. Proactively identify and escalate risks, dependencies, and blockers.
• Stakeholder Orchestration: Serve as a key point of contact for the tools program, influencing and aligning stakeholders across Solutions, DET, Security, Procurement, and Finance to ensure data-driven decision making and seamless program execution. Your leadership ensures speedy time to value for the field and for the company.
• Process Improvement: Help identify and implement improvements to the tools program processes (intake, evaluation, tracking, etc.) to increase efficiency, transparency, and value.

Skills/Expertise Required

• Exceptional Project Management: Proven ability to take a defined objective, create a detailed project plan, manage dependencies, and execute on time.
• Highly Organized & Detail-Oriented: A strong aptitude for managing multiple concurrent workstreams, tracking details meticulously (especially for licenses and budgets), and maintaining clear records.
• Clear Communicator: Can effectively communicate (written, verbal and visual) program status, action items, and requirements to various stakeholders,
• Proactive Problem-Solver: A strong sense of ownership and accountability. Able to identify and escalate risks and dependencies before they become blockers.
• Strong Collaborator: Builds effective relationships and works productively with cross-functional partners in DET, Security, Finance, Procurement, and Enablement.
• Adaptable & Eager to Learn: Thrives in a fast-paced environment and is willing to adapt to changing priorities; demonstrates a "can-do" attitude.
• Desired Experience:
  • Prior experience in project or program management.
  • Familiarity with software license management, vendor management, or budget tracking is a strong plus.
  • Experience working in a tech or SaaS environment is preferred.
  • An interest in or familiarity with emerging technologies, particularly generative AI and its application in sales or productivity tools, is a plus.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.