Description

We are seeking a dynamic and Expereinced Director of Workplace Services to lead and scale our global workplace operations, with a focus on vendor management, IFM delivery, and program consistency across regions. This role is instrumental in ensuring our workplaces are efficient, sustainable, and employee-centric, while aligning with broader corporate goals including operational excellence, AI + Data strategy , global consistency, and sustainability.

Key Responsibilities:

🌍 Global Strategy & Program Alignment

• Lead the global implementation of workplace programs, policies, and IFM service models across all regions.
• Ensure consistency in service experience, while allowing for local adaptation based on culture, regulations, regional nuance and business needs.
• Collaborate with stakeholders - Real Estate Strategy, Project Delivery, Business Technology, Procurement and Finance to align workplace services with the company’s broader strategic initiatives.

🤝 Vendor & IFM Partner Management

• Serve as the primary relationship owner for global IFM partners and other key workplace service vendors.
• Drive vendor performance through SLAs, KPIs, and QBRs, ensuring service excellence and continuous improvement.
• Lead RFPs, contract negotiations, and renewals with a focus on cost optimization, innovation, and compliance.

🏢 Workplace Operations Leadership

• Ensure facilities meet quality, safety, and operational standards across global campus.
• Champion employee experience, ensuring workplaces are inclusive, engaging, and supportive of hybrid work models.

💰 Budgeting & Financial Management

• Develop and manage global workplace services budgets, including forecasting, cost control, and reporting.
• Identify and implement cost-saving opportunities through operational efficiencies and vendor leverage.

🌱 Sustainability & Compliance

• Partner with Sustainability teams to deliver on Climate Transition Plan goals—especially commute emissions, energy use, and waste reduction.
• Ensure compliance with global regulations, tax laws (e.g., taxable fringe benefits like employer-paid parking), and internal policies.

Qualifications:

• 10+ years of experience in Facilities/Workplace Services, with at least 5 years in a leadership role managing large teams and vendors.
• Deep expertise in Integrated Facilities Management (IFM), including strategy, operations, and contract/vendor oversight.
• Experience with global program implementation, ideally across the AMERICAS,, EMEA, APAC and India regions.
• Proven success in driving operational efficiency, service quality, and cost optimization in workplace settings.
• Strong understanding of workplace trends, hybrid work models, employee experience, and sustainability practices.
• Excellent leadership, communication, and stakeholder management skills.
• Bachelor's degree preferred; advanced degree or professional certification (e.g., IFMA, CFM, LEED) a plus.

Preferred Attributes:

• Experience in high-growth tech, professional services, or similarly fast-paced global environments.
• Strategic thinker with strong analytical and financial acumen.
• Passion for creating inspiring and inclusive workplace environments.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.