Description

About the Role
The Senior Manager, Korea Product Success will lead a high-performing team of Success Architects/Guides and Digital Engagement Specialists to drive exceptional customer outcomes across Korea's enterprise market. This role combines strategic leadership with deep technical expertise to maximize customer success across Salesforce's product portfolio, including Core platform products, Slack and Tableau.

Key Responsibilities

• Lead and mentor Success Architects/Guides and Digital Engagement Specialists across Korea market while driving performance management, career development, and talent acquisition initiatives
• Establish resource allocation frameworks and oversee Success Architect engagements, Customer Onboarding and Expert Coaching sessions for Korean customers
• Manage and improve Expert Coaching and Premier Onboarding delivery, customer satisfaction metrics and other customer success engagements including Digital Engagement initiatives
• Drive technical consulting initiatives that deliver measurable business value and ROI through customer health assessments, technical reviews, and specialized technical engagements
• Partner with Customer Success Managers, Account Executives, and regional/global stakeholders to support expansion and renewal activities through technical value demonstration for the enterprise customers
• Contribute to increase Salesforce Success Plans bookings by leading internal/external enablements and promotion
• Maintain expertise across Salesforce platform products(Sales Cloud, Service Cloud, Data Cloud, Agentforce), Slack and Tableau to guide customers on platform architecture, system integration, and enterprise implementations
• Drive adoption of best practices for AI transformation with Agentforce while leading technical enablement programs and knowledge sharing across regional teams
• Collaborate with Global & Japan teams across Customer Success, Professional Services, Product and Engineering to provide customer feedback and influence product direction, and also lead complex technical initiatives for customers

Required Qualifications:

• Team management experience in customer success, solution architecture, or technical consulting with proven ability to build high-performing teams
• 15+ years enterprise software experience with deep Salesforce platform knowledge including architecture, configuration, and system integrations
• Strong understanding of CRM or cloud platforms technologies, enterprise architecture, and experience with advanced Salesforce technologies
• Proven track record managing enterprise customer relationships and driving business outcomes through customer health methodologies and success planning frameworks
• Ability to lead and adapt high-performing teams through ever-changing and fast-paced business environments while maintaining operational excellence and team engagement
• Strong analytical skills with ability to translate technical solutions into business value and influence C-level decision-makers on technology strategy
• Excellent written and verbal communication skills in English and Korean with experience presenting to C-level executives and technical decision-makers
• Strong awareness in high-performing culture, global team collaboration abilities, and exceptional project management capabilities

Preferred Qualifications:

• Multiple Salesforce certifications (Administrator, Consultant, or Architect tracks)
• Hands-on experience with Core, Data Cloud, Agentforce, Slack, Tableau, or other Salesforce technologies
• Background in professional services or technical consulting/architecting