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Customer Success Manager (France)

OneStream Software

OneStream Software

Customer Service, Sales & Business Development
Paris, ID, USA
Posted on Oct 11, 2024

SENIOR TECHNICAL LEARNING EXPERIENCE DESIGNER

Location: Remote, USA

Employment Type: Full-Time

Compensation: $90,0000 – $120,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.

Benefits Offered: Vision, Medical, Life, Dental, 401K

ABOUT THE JOB

The Senior Technical Learning Experience Designer role is responsible for the design, development, and implementation of learning solutions for a diverse technical community of OneStream Software Developers, Implementers, Administrators and Business Users. This role has sole responsibility for a project and acts as a mentor to other Technical Learning Experience Designers (Technical LxDs) to create content for ongoing course development projects based on team standards and processes.

This person will use her/his prior knowledge, skills, and abilities to improve their expertise on the OneStream platform and create content on all the required media (Articulate Rise, Camtasia, Skillable, Articulate Storyline, PPT, Word).

PRIMARY DUTIES AND RESPONSIBILITIES

  • Leads the design and development of complex learning solutions for multiple modalities
  • Has sole ownership of a project from the LxD team’s side
  • Manages team meetings, Technical Course Advisory Board communications, and collaboration with other cross-functional teams
  • Creates learning objectives, content, assessments, and interactive activities, including videos, simulations, hands-on exercises, and gamified elements
  • Designs and builds content that delivers an exceptional learning experience based on the needs and preferences of a technical audience
  • Follows team standards and processes with great attention to detail
  • Shows excellent time management skills to complete all tasks at or before agreed-upon due dates
  • Evaluates learning programs and recommends improvements
  • Proactively evaluates GES standards, processes, and templates, and recommends improvements
  • Can describe the roles, responsibilities, and needs of the OneStream training audience (for example, Administrators, Power Users, implementation consultants, and so on)
  • Innovates by incorporating emerging technologies and use-case/scenario-based approaches
  • Shows progress in their understanding of the OneStream platform with an aim to creating technical course design documents or lab instructions

QUALITIES OF A SUCCESSFUL CANDIDATE

REQUIRED EDUCATION AND EXPERIENCE

  • Education: University degree (BSc or BA level) on Adult Learning, Finance, Business, Computer Science, or Engineering (or a relevant field)
  • Number of years as a Technical Professional or a Technical LxD/ID in an Enterprise software company: 6-9
  • Excellent communication and written skills
  • Strong proficiency with industry standard design software (Articulate 360 suite, Adobe Creative Cloud/Suite, Camtasia, Articulate Storyline, and Adobe Captivate)
  • Experience crafting engaging, effective, modern learning content that supports and improves customer adoption of products

PREFERRED EDUCATION AND EXPERIENCE

  • Education: Post-grad degree (MSc or MA/MBA level) on Adult Learning, Finance, Business, Computer Science, or Engineering (or a relevant field)
  • Foundational knowledge on Finance and Accounting
  • Experience working with the OneStream platform or a similar CPM solution in a technical capacity
  • Experience with complex, highly technical Enterprise software solutions
  • Experience in developing self-paced eLearning curriculums, storyboards, online tutorials, assessments, and so on
  • Preferred Project Manager, or Learning Management System Manager experience
  • Knowledge of SQL Server or similar database management technologies
  • Knowledge of Microsoft Azure or similar cloud-based technologies

SUPERVISORY RESPONSIBILITIES

  • This position mentors more junior Learning Experience Designers.

TRAVEL

  • Travel Requirement: Occasional travel may be required to attend summits, conferences, project meetings, or trainings. Travel is approximately 15%.

PERSONAL ATTRIBUTES

  • Leadership skills
  • Strong organizational skills
  • Project management (MS Project web, Asana, Smartsheet)
  • Self-motivated
  • Teamwork
  • Communication skills
  • Taking initiative
  • Innovative
  • Problem solving skills
  • Experience with Microsoft Office (Word, PPT, Excel)
  • General technical interest and aptitude to learn enterprise-level software
  • Video recording, editing, captioning skills (Camtasia, Audiate)
  • E-learning development skills (Rise, Storyline, Captivate, Snagit, and so on)
  • Lab instruction editing and testing skills (Skillable)
  • Legally authorized to work for any company in the country where this position is located without sponsorship.

WHO WE ARE

OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

WHY JOIN THE ONESTREAM TEAM

  • Transparency around corporate structure, salary, and benefits
  • Core value of customer success
  • Variety of project work (not industry specific)
  • Strong culture and camaraderie
  • Multiple training opportunities

BENEFITS AT ONESTREAM
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

  • Excellent Medical Plan
  • Dental & Vision Insurance
  • Life Insurance
  • Short & Long Term Disability
  • Vacation Time
  • Paid Holidays
  • Professional Development
  • Retirement Plan

OneStream is an Equal Opportunity Employer

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