SysOps Engineer
Remote, USA OneStream Software LLC

Benefits Offered Vision, Medical, Life, Dental, 401K
Employment Type Full-Time
Compensation Range $88,000.00 - $110,000.00 (Range applies to US candidates only) + Benefits/Variable Com/Equity – Range may vary based on experience

ABOUT THE JOB

OneStream Software is a hyper-growth SaaS company focused on financial and operational data analytics for the largest companies in the world. We host our software on the Microsoft Azure cloud in many regions around the world using a variety of Azure technologies. This position focuses on the operations of our customer environments including but not limited to provisioning, maintaining, performance monitoring/management, and disaster recovery. In addition to normal environment management, this role is an escalation point for customer support requests. In this role you are expected to prioritize uptime, security, and performance of the customers' environment over all other activities. You also must be able to work well individually as well as part of a team to ensure tasks are managed in the most efficient manner enabling seamless integration of operations throughout various locations and time zones. A blended passion for technology, knowledge growth, collaboration, and customer success are what makes a person successful in this role.

RESPONSIBILITIES

Primary responsibilities:

• Customer environment implementation and software configuration.
• Perform environment updates and software upgrades.
• Provide excellent customer service and support.
• Monitor customer environments through Azure alerts and Operations Management Suite.
• Identify opportunities for automation and process improvement.
• Troubleshoot production issues and perform on-call duties.
  
  

Secondary responsibilities:

• Participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Architect, design and implement solutions with Azure Resource Manager (ARM).
• Update technical documentation, workflows, and knowledge-based articles.
• Identify opportunities for security and improvement.
• Implement changes for compliance certification as needed.
• Support internal infrastructure projects as needed.

DESIRED SKILLS AND EXPERIENCE
Required Education and Experience

• BS/BA in Computer Science, Engineering, or related field.
• AZ900 highly desired, or actively working towards Azure certification.
• 2+ years network engineering and infrastructure experience.
• Proven experience as help desk technician or similar customer service role.
• Experience with any of the following technologies, tools, and concepts:
  • Microsoft Azure or Amazon Web Services (AWS) preferred but not required.
  • Microsoft Windows 10, Windows Server 2012 R2/2016, IIS, Microsoft SQL Server, Active Directory.
  • Automating processes using PowerShell, Azure PowerShell Modules, REST APIs, JSON or ARM Templates.
  • Identity management using Azure AD, Okta, OpenID Connect, SAML.
  • Working knowledge of various cryptographic algorithms and protocols (IPSec, TLS, SSH, AES).
  • Network and application security device configuration and management (Cisco, Barracuda, Palo Alto, SonicWall).

Preferred Education and Experience

• Experience working for a cloud service provider (CSP) or managed service provider (MSP).
• Identity management using Azure AD, Okta, SAML, PingFederate.
• Hands-on experience with orchestration tools (Terraform, Jenkins, Ansible, Chef/Puppet, Azure Pipelines, GitHub Actions).
• Experience in analysis, implementation, and evaluation of IT systems and their specifications.
• Sound understanding of computer systems (hardware/software), networks, etc.
• Good knowledge of IT Compliance, policy development, and implementation.
  
  

Personal Attributes

• Affinity for customer service.
• Strong problem-solving skills.
• Ability to multitask a variety of projects.
• Passion for technology and learning.
• Self-motivated, self-starter.
• Ethical.
• Professional.
• Team player.
• Excellent written, verbal, and interpersonal skills.
• Attention to detail.
• Legally authorized to work for any company in the United States (or specific country) without sponsorship.

WHO WE ARE

OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

WHY JOIN THE ONESTREAM TEAM

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream Software
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

OneStream Software is an Equal Opportunity Employer.

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