Customer Support Analyst - Accounting Expert
Odoo
Customer Support Analyst - Accounting Expert
About the job
As a Customer Support Analyst, you will provide support to our existing and potential customers, as well as to our colleagues. Our goal is to ensure customer satisfaction by solving issues efficiently and delivering high-quality service.
Your mission will be to assist users of our software by investigating their requests and providing them with accurate, helpful answers. Requests may come through our ticketing system, live chat, or phone. You will need to analyse the issue, troubleshoot where possible, and escalate to our Developers when required.
You will also work closely with internal teams such as Business Analysts, Sales, and Developers to ensure smooth collaboration and continuous improvement of the customer experience.
As an Accounting Expert within the Support team, you will be a key reference point for finance-related topics. You will deepen your mastery of Odoo’s accounting suite and contribute to knowledge sharing, training, and internal improvements.
You'll never get bored!
Responsibilities
- Help customers with their use of Odoo Business Apps
- Troubleshoot and resolve functional issues through investigation and analysis
- Engage with our visitors and leads (Livechat)
- Ensure customer satisfaction by providing timely and effective support
- Enhance the customer experience by identifying and addressing needs proactively
- Contribute to product improvements and maintain high-quality documentation
- Participate in side projects, such as recruiting and onboarding new colleagues, delivering training, and knowledge sharing
Accounting Expertise
- Assist customers specifically on Finance & Accounting apps (Accounting, Invoicing, Expenses, etc.)
- Provide functional guidance on accounting concepts such as reconciliation, taxes, fiscal periods, financial reports, ...
- Investigate complex accounting-related issues and ensure proper escalation when needed
- Offer support and coaching to colleagues on accounting workflows and best practices
- Collaborate with Product Owners by sharing recurring customer issues or suggestions for improvement
- Help enrich internal and external knowledge bases with high-quality accounting content
- Contribute to maintaining and advancing the Finance & Accounting ecosystem within Support
What makes this role unique?
A balanced mix between customer support and functional accounting expertise.
Exposure to a wide variety of real-life accounting scenarios across industries.
Continuous learning thanks to regular training and collaboration with internal experts.
An opportunity to influence product improvements and share knowledge across teams.
Raquel explains
(totally worth it!).
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
Must have
- Fluent in English
- Background or experience in Accounting or Finance (e.g., bookkeeping, accounting assistant, junior accountant, audit, etc.)
- Strong analytical and problem-solving skills
- Customer-oriented mindset with excellent communication skills
- Affinity with IT tools and business processes
- Ability to learn quickly, work autonomously, and handle multiple topics simultaneously
- Solution-driven, structured, and comfortable investigating complex issues
- Valid work permit for Belgium
Nice to have
- Knowledge of additional European languages (French, Spanish, German, …)
Previous experience with ERP systems or accounting software
Understanding of topics such as reconciliation, VAT/tax rules, financial reports, or period closing
- Technical curiosity or basic technical skills (XML, Python, JS)
- Bachelor’s or Master’s degree in Accounting, Finance, Business Management, or related field
- Experience working with cross-department stakeholders (Finance, IT, Operations)
What's great in the job?
Get ready for some serious responsibilities and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture.
Expect diversity in your projects, giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top: you'll get two weeks of intensive functional training, culminating in a shiny certification.
Recruitment process
01
Application screening
We will review your application and your portfolio to ensure your profile aligns with what we're seeking.
02
Phone call with a recruiter
This is your chance to spill the beans on your motivations and throw any burning questions our way.
03
Functional interview
Now it gets real. Meet two members of the team in person, and let’s see if your business rhythm matches ours.
04
Get an offer
Drumroll, please! If you've conquered all the stages, it's time for the grand finale: an offer to join our team of problem-solvers.
What we offer
Full-time CDI
A 38 hours/week contract including 2 days of home-working per week and flexible hours.
Peaceful work environment
Located in a renovated farm in the countryside. No open space, cosy offices, a game room, and a lunch room.
Flexible salary package
Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more!
Training
12 days/year, including 6 of your choice, for personal development.
Exchange program
After 2 years of experience, apply to a similar position in a subsidiary of Odoo.
Chef cooking delicious lunch
Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well-fed developers are happy developers.