Technical Support Consultant (APAC)
Odoo
Technical Support Consultant (APAC)
About Us
With a small team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.
You think it's too good to be true? See for yourself. Preview our 1-click demo.
Start a career with us. We offer you an extraordinary chance to learn and grow. Be involved with a very exciting product and a great team behind it.
Responsibilities
Join one of the fastest growing IT software companies in our Hong Kong office. Solve highly complex issues for customers and partners.
As Tech Support, you will be responsible for solving customer technical issues concerning their implementation of our software, encompassing Odoo’s many business apps: accounting, point of sale, stock, website, and others. While most issues are solved in the first stage of support, Functional Support, tech issues are the ones that could not be solved through business logic alone.
Rest assured, communication with customers in tech support is strictly done through emails (direct calls may happen once a year but don’t worry, you will be coached for that).
What's great in the job?
- Get real responsibilities and autonomy
- Diversified job, combining business analysis and customer relationship
- Strong collaboration with functional support, developers and customers
- Development model: Open-source with an external community
- Framework: Odoo itself is ** a framework **
RESPONSIBILITIES
- Identify problems, analyze them, and resolve them
- Understand internal processes to better dispatch issues
- Provide quick and accurate feedback to customers
- Get involved in side projects of internal relevance
- Develop or improve internal tools
MUST HAVE
- Degree in Computer Science or equivalent
- Fluency in spoken English
- Strong analytical and problem-solving skills
- Diplomacy & communication skills
- Expert in at least one programming language
- Understanding of object modeling and relational databases
NICE TO HAVE
- Know our tech stack (Python, PostgreSQL, JavaScript)
- Know the Unix-Linux platform
- Experience in IT and/or IT support
- Know any other programming language
- 1-3 years relevant experience
Job complexity:
Personal evolution:
Autonomy:
Technical complexity:
Team / Company Size:
2 / 350 people
Time off
15 days of annual leave, sick leaves
Sponsored Events
Friday happy hours, great team buildings, sports activities, company dinners
Gratuity
End-of-year payment
Eat & Drink
Coffee, tea, fruit and snacks are provided at all time
Great Location
Opposite of MTR exit A2, Sai Ying Pun.
Company Culture
Young, dynamic and international work environment
Work-life Balance
Flexible working hours, work from home benefit
Insurance Benefit
Medical, dental, mental and life insurance provided