Customer Care Manager (APAC)
Odoo
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About Us
Odoo is an online business management software with a complete suite of business modules, covering all your needs from front-end to back-end. Our online apps help you to manage your finances, sales, inventory & manufacturing, human resources, marketing, and team productivity with 66 official Odoo apps and over 39k third-party apps.
You think it's too good to be true? See for yourself. Preview our 1-click demo.
Start a career with us. We offer you an extraordinary chance to learn and grow. Be involved with a very exciting product and a great team behind it.
Responsibilities
Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As an Customer Care Manager in our Customer Success Team (Direct), you'll be responsible for our existing customer portfolios. You'll be handling your own portfolio of different companies within the APAC region using Odoo as a software solution for their business processes. The companies you'll be in touch with are end-customers of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers, to partner with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team.
Your responsibilities include:
- Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
- Facilitating the successful onboarding of new customers
- Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
- Supporting our Sales Team by identifying opportunities of development
MUST HAVE
- Bachelor degree or higher
- Bilingual (English + one of the APAC languages)
- Highly organised and autonomous
- Excellent communication skill
- Time, stress and priority management
- Problem solving attitude
NICE TO HAVE
- 1 - 3 years relevant experience in customer service, customer care, and/or account management
- Immediate availability
VALUES
- You are able to work in a fast-paced start-up environment with a hands-on attitude
- You are open-minded and can react to change with agility
- You are a quick and autonomous learner
- You have an entrepreneur mindset and are not afraid to take appropriate initiatives
- Willing to contribute to great company culture
Job Complexity:
Personal Evolution:
Variability of the Job:
Technical complexity:
Overachieving Possibilities:
Team / Company Size:
17 / 260 people
Avg Deal Size:
NA
Sales Cycle:
NA
Company Growth:
75% YoY
Company Maturity:
Profitable
Time off
15 days of annual leave, sick leaves
Sponsored Events
Friday happy hours, great team buildings, sports activities, company dinners
Gratuity
End-of-year payment
Eat & Drink
Coffee, tea, fruit and snacks are provided at all time
Great Location
Opposite of MTR exit A2, Sai Ying Pun
Company Culture
Young, dynamic and international work environment
Work-life Balance
Flexible working hours, work from home benefit
Insurance Benefit
Medical, dental, mental and life insurance provided
This job is no longer accepting applications
See open jobs at Odoo.See open jobs similar to "Customer Care Manager (APAC)" Alkeon Capital.