• Provide exceptional customer service to internal and external stakeholders by promptly responding to inquiries and resolving issues effectively
• Process employee data changes in ADP and the Odoo Employee App accurately and in compliance with policies
• Manage full-cycle onboarding and offboarding, including documentation, equipment coordination, orientations, BEP completion, exit interviews, and policy compliance
• Handle employment verifications, department expense reports, and maintain the organizational chart and safety plans
• Track and manage Leave of Absence (LOA) records with accurate documentation and compliance
• Proactively resolve problems, manage multiple projects efficiently, and maintain organized HR files in both digital and physical formats
• Act as a liaison between employees and benefits providers, addressing inquiries and supporting HR communications, company events, and culture-building initiatives
• Establish and manage relationships with law firms, insurance brokers, payroll companies, and benefits providers to ensure alignment with policies
• Identify and resolve HR compliance issues; write and maintain internal policies, the company handbook, offer letters, and termination documentation
• Develop and maintain templates and processes for managers, including PIPs and progressive discipline frameworks
• Research and assess insurance requirements strategically to select providers; conduct internal HR investigations and propose preventive measures
• Develop a consistent process for salary market analyses and manage salary grids
• Deliver HR communications related to employee matters company-wide
• Utilize advanced Excel skills (formulas, pivot tables) for data analysis; learn and apply internal tools and software to align HR solutions with business needs
• Evaluate data quality and confidence levels in analyses
• Support managers in HR matters by identifying gaps in practices, providing training, and coaching on disciplinary actions, performance improvement, and miscellaneous requests
• Ensure consistent application of progressive disciplinary steps

• Bachelor’s degree in Human Resources, Business Administration, a related field, or equivalent experience
• 5+ years of HR and administrative experience, including working with HCM/HRIS systems, at startups or fast-growing organizations
• Strong knowledge of HR best practices, policies, and procedures, including 401(k) administration, EEOC regulations, ACA compliance, overtime exemptions, employee benefits, taxable benefits, and city/state maternity leave policies
• Proficiency in G-Suite
• Strong attention to detail, organizational, time management, and problem-solving skills
• Excellent communication skills with professionalism and discretion
• Self-starter with adaptability to new systems
• Team player with an approachable demeanor
• Ability to thrive in a fast-paced environment with effective decision-making and prioritization skills
• Balances professionalism with authenticity

• Experience/knowledge with SaaS/Cloud-based applications, particularly ERP systems
• Additional languages (Spanish preferred)

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.