Customer Care Manager (Kenya)
Odoo
Customer Care Manager (Kenya)
At Odoo, we’re not just a software company; we’re a community of innovators and problem-solvers dedicated to reshaping enterprise management. With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that’s three times more affordable than traditional competitors. Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.
To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us—from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise
Responsibilities
- Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
- Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
- Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
- Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion
Must Have
- Passion for software products
- Perfect written and spoken English
- Strong business acumen and understanding of customer needs
- Highly organized, with the ability to work autonomously and manage your time effectively
- Strong priority management skills, with the ability to thrive under pressure
- Full, unrestricted working rights in Kenya
- Have a bachelor's degree
Nice to have
- Proven experience in administrative roles, showcasing strong organizational and multitasking skills
- Additional languages
- Solution-oriented mindset with strong analytical skills
- Availability to start immediately
- Based in Nairobi, Kenya
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
Discover our products.
Why Odoo?
Join us at Odoo, where you’ll be part of a dynamic team that values innovation, collaboration, and customer satisfaction. We are committed to providing our employees with a fulfilling work environment and opportunities for growth. If you’re ready to make an impact and help us drive customer success, we’d love to hear from you!