Customer Care Manager (Partners)
Odoo
Customer Care Manager (Partners)
To support our growing company, we are looking for a Customer Care Manager to join our Indirect Sales team.
The Customer Care Manager will ensure the success of our partners and their customers by managing relationships, supporting adoption, and driving customer satisfaction. This role is primarily administrative, focusing on efficiently managing a large portfolio of partners and their customers (representing +/- 700 subscriptions), balancing automation with personalized actions, and ensuring smooth operations throughout the customer lifecycle.
We are currently looking for 3 persons to join this team.
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Responsibilities
- Portfolio Management: Manage a portfolio of approximately 750 customers, balancing automation (low touch) and manual actions (high touch) to ensure smooth operations and efficient support.
- Customer Guidance: Serve as the point of contact for partners and their customers, providing administrative assistance and guidance to help them benefit from a seamless Odoo experience.
- Sales Support: Identify opportunities for growth and development within your portfolio, supporting the Sales team with actionable insights.
- Proactive Problem Solving: Work closely with internal teams to address administrative challenges and ensure customers receive the support they need to thrive.
Must Have
- Strong organizational and administrative skills to manage a large and diverse customer portfolio.
- Fluent in French and English (Level B2+ or C1)
- A good understanding of B2B sales processes and indirect sales models (partner-driven).
- Proven experience in customer care, account management, or partner management.
- Strong communication and interpersonal skills.
- Tech-savvy and eager to learn about Odoo’s suite of applications.
- Valid work permit for Belgium.
What We Offer
- The chance to work with a game-changing product in the ERP industry.
- A multicultural and dynamic work environment with supportive colleagues.
- Opportunities for personal growth and career development.
- Competitive salary and benefits package.
Odoo's Why
With a team of smart people who enjoy working hard and having fun, we've developed the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more.
Each app simplifies a process and empowers more people.
Imagine the impact when everyone gets the right tool for the job, with perfect integration.
What's great in the job?
If you’re highly organized, enjoy supporting customers and partners through efficient processes, and want to join a company disrupting the business software industry, apply now to join Odoo’s Indirect Sales team!
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
- Learning opportunities
Our Product
Discover our products.
Working at Odoo.
Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more...
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.