Head of Business Operations
Navan
We’re looking for a Head of Business Operations who thrives at the intersection of strategy and execution within Navan’s Growth group, reporting to the VP of Business Operations and Strategy. In this role, you’ll lead and develop the Business Operations team while serving as the connective tissue across the organization.
You’ll turn priorities into an operating rhythm, align cross-functional teams, and ensure the business is always working off the same source of truth. You’ll own group-wide dashboards, drive cross-group initiatives, and build the operational frameworks that help teams move faster and stay aligned.
What you’ll do
Group Operating Rhythm
- Build and own cross-functional dashboards that reflect business health, priorities, and progress
- Define and run the operating cadence: weekly reviews, monthly planning, quarterly goals
- Ensure leadership and teams are aligned on what matters now and what’s next
Cross-Functional Execution
- Lead and coordinate cross-group initiatives across Product, R&D, Marketing, Sales and Ops
- Translate strategic goals into clear execution plans, milestones, and owners
- Identify dependencies, risks, and bottlenecks early and drive resolution
- Manage complex, multi-team workstreams including launches, integrations and special programs.
Operational Excellence
- Data and decision support -Partner with data, finance, and product to define the right KPIs and success metrics
- Maintain a single source of truth for performance tracking
- Improve how teams work together by simplifying workflows and clarifying ownership
- Support leadership with prep for exec reviews, and key decision forums
- Act as a force multiplier for leadership by keeping execution tight and focused
- Create lightweight processes that scale without slowing teams down
What we’re looking for
- Management experience and the ability to lead, coach, and develop high-performing teams
- 5+ years in Business Operations, Strategy & Ops, Program Management, or similar roles
- Experience working in a tech environment supporting both B2B and B2C products
- Proven ability to lead cross-functional initiatives without direct authority
- Strong analytical skills and comfort working with dashboards, metrics, and KPIs
- Excellent communication skills, you can align execs and operators alike
- Highly organized, structured thinker who can operate in ambiguity
Bias to action with strong follow-through
Nice to have
- Experience partnering closely with Product and Engineering teams
- Background in high-growth startups or scale-ups
- Experience supporting leadership or C-level stakeholders
Why this role matters
This role is critical to how we scale. You’ll help the group stay focused, aligned, and execution-driven as we grow. If you enjoy being at the center of the action and making complex organizations run smoothly, this role is for you.
About Navan
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.
Candidate Privacy Notice
Please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".