Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Act as a strategic advisor to leading Swiss Public and Telco companies, aligning ServiceNow’s platform with priorities such as digital transformation, regulatory compliance, operational resilience, and customer experience.
• Own executive relationships across assigned accounts, building trusted partnerships from CxO level to operational and transformation teams.
• Drive outcome-based account strategy, collaborating with ServiceNow industry and solution teams to deliver tailored solutions to customers
• Lead enterprise-wide growth, orchestrating global ServiceNow resources to expand platform adoption across complex, multi-entity organizations
• Deliver measurable business value, ensuring strong adoption, long-term partnership, and achievement of revenue targets across licenses, renewals, and professional services.
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience within the Public and/or Telecom industry, with a strong understanding of sector-specific priorities such as improving citizen and customer experience service, network and service operations, field service transformation, and regulatory compliance.
• Ability to translate macro-level business and regulatory challenges into scalable platform strategies that deliver measurable operational and financial impact.
• 7+ years of enterprise client management experience, with a demonstrated ability to align account strategy to revenue opportunities.
• 2+ years of experience as an Account Executive or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Experience leading matrixed, cross-functional teams, orchestrating Solution Sales, Pre-Sales, Consulting, Customer Success, and Professional Services to deliver integrated, outcome-based solutions.
• Fluent in German and/or French
• Travel up to 50% (depending on geography/region)

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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