Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team Overview

Platform Security Core builds foundational security infrastructure and AI-driven detection systems for enterprise-scale operations. Our mission is to make security proactive, intelligent, and seamlessly integrated into the ServiceNow platform. We are looking for a hands-on Senior Staff Engineer (Technical Leader) with deep expertise in machine learning systems, inference engines, and security architecture to lead next-generation AI security initiatives.

Role Summary

As a Senior Staff AI Security Engineer, you will architect and deliver enterprise-scale AI security solutions that integrate machine learning, reasoning engines, and real-time inference into core security systems. You will bring strong technical leadership, hands-on machine learning depth, and the ability to design and operate intelligent security systems that learn and adapt.

What You Get to Do in This Role

• Design and implement ML-driven security systems: Build machine learning algorithms for identity risk assessment, anomalous access detection, malware classification, and sensitive data discovery, applying agent guardrails, correlation from telemetry to detect misuse or malicious intent.
• Build inference engines and reasoning systems: Architect high-performance inference pipelines and contextual reasoning systems that apply models in real-time across distributed security decisions.
• Integrate AI into access control and identity: Apply machine learning to access control decisions—contextual analysis, adaptive authentication, behavioral biometrics, and identity confidence scoring.
• Develop attack detection and threat classification: Build ML models for malware detection, anomaly detection, and threat pattern recognition with focus on false-positive reduction, operational efficiency, precision and recall scores.
• Implement sensitive data detection and classification: Design AI systems for PII detection, data classification, and sensitive information governance at scale.
• Lead complex technical initiatives: Provide technical leadership for multi-quarter efforts that combine ML research, systems engineering, and security domain expertise.
• Architect modular, reusable ML systems: Build ML platforms, feature engineering frameworks, and model management infrastructure that teams can adopt and extend.
• Operate production AI systems: Design for observability, model performance monitoring, retraining workflows, and safe model deployment in security-critical environments.
• Collaborate across security and infrastructure: Work with teams across identity, access control, threat detection, and infrastructure to integrate AI solutions end-to-end.
• Research and evaluate emerging AI techniques: Stay current with advances in AI/ML—transformer models, reasoning engines, retrieval-augmented generation—and evaluate their applicability to security problems.

Qualifications

To be successful in this role you have:

Core Experience

• Bachelor's degree with 10+ years of software development experience; OR Master's degree with 8+ years; OR PhD with 6+ years; OR equivalent work experience.
• Hands-on experience implementing machine learning algorithms from scratch—not just using libraries, but understanding how models work at a fundamental level.
• Deep programming expertise in Java and/or Python, including systems-level knowledge and performance optimization.
• Proven track record building and deploying machine learning systems in production environments at significant scale.
• Strong fundamentals in computer science: algorithms, data structures, complexity analysis, system design, and distributed systems.

AI/ML Systems Expertise

• Deep understanding of machine learning fundamentals: supervised learning, unsupervised learning, model evaluation, feature engineering, and model selection.
• Hands-on experience with neural networks, deep learning frameworks (TensorFlow, PyTorch), and modern model architectures.
• Experience training, tuning, and deploying models: hyperparameter optimization, regularization, preventing overfitting, and achieving production-grade model quality.
• Understanding of model inference: latency optimization, quantization, model serving infrastructure, and real-time prediction pipelines.
• Experience with LLMs and large-scale foundation models: fine-tuning, retrieval-augmented generation (RAG), prompt engineering at scale, and understanding of model weights and token economies.
• Knowledge of reasoning and agentic systems: how to apply contextual analysis, multi-step reasoning, and decision logic on top of models.
• Experience with feature engineering, feature stores, and ML data pipelines at scale.
• Familiarity with model observability and monitoring: detecting model drift, performance degradation, and retraining strategies.

Security Architecture Expertise

• Deep knowledge of identity and access control systems: how authentication, authorization, and access decisions flow through enterprise systems.
• Experience applying machine learning to security problems: anomaly detection, attack classification, risk scoring, and threat pattern recognition.
• Understanding of sensitive data landscapes: PII detection, data classification frameworks, and data governance strategies.
• Familiarity with security operations: how detection systems, alert triage, and incident response workflows operate at scale.
• Knowledge of common attack patterns and threat models relevant to enterprise security.
• Experience integrating security solutions with platform infrastructure: API design, event streaming, and decision-making in critical paths.

Nice to Have

• Experience with Kafka, stream processing, or real-time data systems for security applications.
• Hands-on work with cryptography, zero-trust architectures, or OAuth/mTLS.
• Experience deploying models in regulated environments with compliance and governance requirements.
• Track record mentoring junior engineers and driving technical excellence across teams.
• Open-source contributions to ML or security projects.

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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